Housing Services Advisor

1 month ago


Oldbury, United Kingdom Concept Resources Full time

**37 hour week - flexible / agile working arrangements to meet business needs of the service and the customer.**

Hybrid Role.

Assist the Housing Services Officers with planning and managing their workloads through the effective scheduling and management of appointments.
- Be responsible for the effective operation of the customer appointments system, including leading on proactive communication with customers, feedback on any issues / conflicts with resource planning, resolving issues relating to missed appointments and capturing customer feedback on the service provided.
- Accurately and swiftly process any administration work generated by the team e.g. processing signups, data input, data extraction.
- Maintain the electronic work scheduler database, liaising with the Housing Services Coordinator with any updates/changes required.
- Support lone working and similar tools to ensure the safety of Housing Services Officers.
- Arrange and attend interviews when required with Housing Services Officers in order to provide support with complex cases.
- Support Housing Services Officers with the arrangement and delivery of multi-agency case conferences and community meetings.

You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment.

**Job Types**: Full-time, Temp to perm
Contract length: 3 months

**Salary**: £12.02 per hour

**Benefits**:

- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Oldbury: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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