Customer Service Assistant

6 months ago


Manchester, United Kingdom Pentagon HQ LTD Full time

Responsibilities:

- Provide exceptional customer service by effectively communicating with customers.
- Assist customers with inquiries, concerns, and complaints in a professional and timely manner
- Accurately enter customer information and update account details in the system
- Analyse customer needs and recommend appropriate products or services
- Up sell additional products or services to maximise customer satisfaction and company revenue
- Maintain a high level of professionalism at all times

**Experience**:

- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written, in English and Spanish (multilingual abilities are a plus)
- Ability to analyse customer inquiries and provide appropriate solutions
- Familiarity with up-selling techniques is an advantage

We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or requirements.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£23,500.00 per year

**Benefits**:

- Company events
- Employee mentoring programme
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Profit sharing
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Manchester city, M3 2NH (required)

Work Location: In person



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