Interim Change Consultant

**About the Role**:
Fakenham Medical Practice is undergoing a large transformation of our administration processes and we are looking for an enthusiastic and dynamic change management professional with experience of primary care to help us achieve our vision of delivering 21st century administration services. The role is offered on a full or part time basis for a fixed 6 month period and remote working will be considered with site visits required.

This is an exciting time to join us and help shape our future.

Undertaking the transformation project of the administration department includes:

- Understanding the current workflows and looking for ways to improve / digitise workflow.
- Mapping all current and future processes.
- Working with digital transformation lead to identify software that can be used to digitise workflow.
- Identifying and developing training of all staff in their new roles.
- Training staff fully in the new ways of working and evaluate implementation.
- Working with the practice manager to understand the vision of the new roles and turn this into a reality.

Essential:

- Project management qualification or relevant experience.
- Change management qualification or relevant experience.
- Quality improvement techniques.

Desirable:

- Knowledge of primary Care systems such as SystmOne.
- Knowledge of primary Care tasks such as QOF, IIF, coding, dealing with test results and other admin tasks.

**About Us**:
The Fakenham Medical Practice is a nine-doctor dispensing practice providing care to around 15,000 patients in and around Fakenham in North Norfolk.

We work from modern, purpose-built premises. The partners and staff have a shared belief in the delivery of high quality, traditional personal family healthcare. Patients interests are kept very much to the fore and there is a strong commitment to develop patient services. To promote a multi-disciplinary team approach, we share our premises with other providers including a pharmacy, adult social services, and local community services e.g., physiotherapy and midwifery.

Our practice is part of Norfolk and Waveney Integrated Care Board and has a branch surgery at Walsingham. We are a training practice for GP trainees.

Our practice mission statement: Fakenham Medical Practice is committed to working with compassion and understanding to provide all its patients with accessible, responsive and efficient services that deliver good, safe and effective care.

**Disclosure and Barring Service Check