Account Handler

**NOVA Account Handler**

**Wickford, Essex**

**Salary £25,000 PA**

**Monday to Friday, from 8.30am to 5pm**

**About Us**

Originally established in 1984, Nova is a leading outdoor brand specialising in garden furniture and accessories. As a wholesaler of outdoor furniture, we understand what both the consumer and businesses want from garden furniture. This is shown in our use of materials, prices, and customer service.

As a part of the 036 Group, Nova focuses on in-house products, with the aim to acquire external brands. Our goods are sold by White Stores, who acts as our primary retailer and has been selling our products for more than 15 years. Together, we have taken the garden furniture market by storm, and we have no plans to slow down.

This is an unprecedented opportunity to join a company that is growing year-on-year, with ambitions to further that growth. We are looking for diligent, driven, and aspiring individuals to help Nova become bigger and better.

This is a great opportunity for a customer-orientated individual to join our team and play an active part in our ongoing success by delivering an excellent service to our customers. You will have the chance to grow your skill set and experience and learn all there is to know about how we operate.

So, if you’re looking to take the next step in your career with a growing business, we want to hear from you.

**The Role**:
As a NOVA Account Handler, you will assist with the day-to-day operations of all Nova departments and deliver excellent service to all customers. You will ensure our departments run smoothly and that we deliver a high quality and customised service to all our customers.

Building great working relationships with our customers, you will take ownership of the customer journey from start to finish. You will be aware of customers credit limits/balances, answer queries on product information and availability, check statuses of containers, ensure customer orders are delivered on time and be responsible for maintaining customer records.

**Additionally, you will**:

- Help drive sales from potential trade customers
- Log customer data and information through Excel
- Preparing orders for warehouse processing
- Process customer credits
- Prepare information for customer meetings
- Answering Customer Service lines - dealing directly with businesses and the public
- Taking part in Business meetings
- Taking minutes
- Potential to manage your own customer base
- Book transport with delivery companies and confirm delivery with customers

**About You**
- A friendly and positive attitude
- Ability to use your own initiative
- Excellent attention to detail
- A good telephone manner
- To be computer literate and have good analytical skills
- Good organisational skills and the ability to multi-task
- To be proactive, driven, and approachable
- Experience using Microsoft Excel and PowerPoint

**Benefits**:

- Employee Assistance Programme
- Birthday Celebrations
- Staff Events
- Employee Discounts

Nova Outdoor Living is more than a premium furniture brand, it’s a business that’s focused on its people. We don’t just sell furniture, we sell safe, secure careers built around the premise of inclusion and diversity.

**Salary**: £25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wickford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- B2B sales: 1 year (required)

Work Location: In person