Customer Engagement Advisor

2 weeks ago


Glasgow, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a Client Advisor, you will be responsible for providing exceptional service to our clients and assisting them with their needs.

**Duties**:

- Communicate with clients in-person to understand their requirements and provide appropriate solutions
- Conduct data entry and maintain accurate client records
- Analyze client needs and recommend suitable products or services
- Upsell additional products or services to maximize client satisfaction and company revenue
- Assist clients in resolving any issues or concerns they may have
- Provide excellent customer service by addressing client inquiries in a timely and professional manner
- Maintain a high level of product knowledge to effectively answer client questions

**Requirements**:

- Fluent in English, both written and verbal
- Strong communication skills with the ability to effectively interact with clients
- Excellent phone etiquette and customer service skills
- Proficient in data entry and computer skills
- Ability to analyze client needs and provide appropriate solutions
- Previous experience in sales or customer service is preferred, but not required

**Job Types**: Full-time, Permanent

Pay: From £25,884.86 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 26/05/2024



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