Ward Clerk

The postholder will be responsible for providing ward clerk and receptionist duties within Hafan y Coed Adult Mental Health Unit. The reception duties are on a rotational basis. These duties consist of ‘out of hours working’ seven days a week.
The postholder will be responsible for undertaking all administrative tasks and clerical duties as delegated by the Operational Support Manager and
inpatient ward managers

To provide clerical duties, as directed by the Operational Support Manager and Senior Clerical staff.

To provide a high quality customer service experience to the Reception of Hafan y Coed AMHU and the inpatient wards. Welcoming all patients, relatives, other departments both internal and external and any other visitors. Demonstrating excellent communications skills when dealing with queries for all parties.

Cardiff and Vale University Health Board has an important job to do. What we do matters because it’s our job to care for people and keep them well. We all want to do this to the best of our abilities - but we know that good intentions are not always enough.
At Cardiff and Vale University Health Board our values and example

**behaviours are**: We care about the people we serve and the people we work with Treat people as you would like to be treated and always with
compassion We trust and respect one another Look for feedback from others on how you are doing and strive for better ways of doing things
We take personal responsibility Be enthusiastic and take responsibility for what you do. We treat people with kindness Thank people, celebrate success and when things go wrong ask ‘what can I learn’?
We act with integrity Never let structures get in the way of
doing the right thing. Our values guide the way we work and the way we behave with others. Post holders will be expected at all times to behave in accordance with our values demonstrating commitment to the delivery of high quality services to patients.