Customer Service Associate

4 weeks ago


Newcastle upon Tyne, United Kingdom Teleperformance Full time

**Arbetsbeskrivning**
- **Startdatum**:16/10/2023
- **Lön**:£21,450.00
- **Plats**:Hemifrån
- **Arbetstider**:Måndag till fredag, 07:45-16:15
- **Träningsperiod**:Två veckor, full närvaro är nödvändig
- **Kontrakt**:Permanent
- **Krav: **UK DBS check
**Dagliga ansvarsområden som konsumentservicerepresentant**
- Du startar dagen genom att logga in i våra system och ser till att du är redo för dagen.
- Besvara frågor och lösa problem från svenska konsumenter över telefon, samt mejl från både svenska och brittiska konsumenter, på ett artigt och professionellt vis.
- Entusiastiskt arbeta som en del av ett högpresterande konsumentservice-team i en målinriktad miljö.
**Färdigheter som behövs för att jobba som konsumentservicerepresentant**

Vi eftersöker följande färdigheter och egenskaper:

- Förmågan att skriva och tala flytande svenska och engelska, med ett öga för detaljer
- Förmågan att etablera goda kundrelationer i en arbetsmiljö med högt tempo.
- En bra attityd och förmågan att interagera med många olika människor, samt etablera goda kundrelationer
- Professionell och trevlig ton över telefon
- Erfarenhet inom kundservice
- Erfarenhet inom att jobba i en målinriktad miljö med hög standard
- Goda kunskaper kring användandet av datorer och hur man på ett kompentent sätt navigerar sig genom flera olika system.
- En bra och konsistent skrifthastighet
- Ta ansvar för situationer med en positiv attityd och på ett dedikerat vis erbjuda god konsumentservice
- Förmågan att jobba i en engagerande arbetsmiljö med högt tempo



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