Retail Team Leader

1 day ago


Barnstaple, United Kingdom Sodexo Full time

**About the role**

Hospital stays can be quite a stressful time for our patients and their loved ones, a simple smile and high quality meal can put a patient at ease and make all the difference

At Sodexo we are passionate about food and we place our patients at the heart of everything we do. To deliver a great service, we have a team of passionate **Retail** **Team Leader** behind us and we are looking to grow our team at **North Devon Hospital.**

You will collate our patients orders using an electronic ordering system and will be responsible for preparing and serving food with due care and attention. You will deliver food to the ward and then collect and wash up the crockery and cutlery afterwards, always ensuring your work areas are glistening

**A few things about you**
This is a customer facing role so it’s important to have a positive, friendly attitude. You will work as part of a team and will need to have strong communication skills.

Experience working in a similar industry (i.e. food service, catering or hospitality) would be great, but generally customer service and food handling experience will tick the box

A general knowledge of health and safety procedures is also required, with knowledge of basic food hygiene and cleaning.

**Role Responsibility**:

- Compilation of duty rotas and allocation of duties amongst the Retail Team including Controlling overtime, annual leave, absence and other personnel related tasks
- Responsible for ensuring all menu items are to the required standard and specification, e.g. Portion Control, temperature, quality.
- Monitoring and daily management of the company food management systems.
- To monitor food quantities provided by the kitchen and to collate and report any regular wastage for investigation
- Ensure Cleaning Schedules are completed and documented.
- Responsibility of securing company money and the handling of cash is in line with company procedures.
- Report and investigate any cash shortfalls.
- Record keeping - temperatures, SSW, HACCP, training record cards
- Ensuring all company procedures and checks are carried out daily
- Monitoring of stock levels and ensuring continuous supply of all food stuffs, catering disposables
- Responsibility for security of stock, supplies and equipment within the department & ensuring stock control and stock rotation.
- Ensure that all equipment and materials are used and stored safely in compliance with COSHH regulations
- Ongoing checking of equipment for general standard of maintenance and report mechanical faults as necessary
- Ensuring the observance of managing safely, safe working methods and recording and reporting any untoward incidents by the appropriate Incident/accident report forms.
- Complete weekly team huddles and promote staff engagement
- HR duties to include sickness monitoring, return to work interviews and escalation to management
- Act as first line of contact for client enquiries
- To identify training needs and carry out staff performance development reviews. To undertake/ carry out training as required.
- Manual tasks within any of the retail units.

Sodexo is committed to providing customer care of the highest quality and promotes this through the customer care training of their staff

Complete all audit and quality standards documentation as required.

The duties of this post are not exhaustive and may be reviewed and amended as necessary in accordance with a changing environment

**Essential**:

- Organised
- Ability to communicate at all levels
- Ability to comply with service requirements in line with client policies at all times.
- Awareness of Health and Safety legislation
- Undertake training as and when required.

**Desirable**
- High standards of personal hygiene
- Barista Experience
- Level 3 Supervisors Food Safety Certificate
- NVQ Level 3 Hospitality & Catering
- NVQ Level 3 Management & Leadership

**Package Description**:
**hours per week 23.5**
**£9.65 per hour**
**Monday & Friday 12:30-19:15 Saturday & Sunday 06:30-12:00**

**Uniform supplied.**
**Full training provided.**
**Frequent transport links to the main entrance**
**Cycle to work scheme**
**Many employee benefits, rewards and recognition.


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