Toc Operator

**Location: Addlestone, England, United Kingdom**
**Job ID**: 70031

**We Elevate... You**:
Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with a proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.

Schindler is one of the world's leading suppliers of elevators, escalators and moving walkways. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.

**Join us as a**

**TOC Operator**:
**Duties & Responsibilities**:

- Monitor all connected units and take evasive action to interrogate issues on Schindler and third-party equipment.
- Diagnose problems before they take the lift or escalator out of service; giving the customer an enhanced service experience and ensure their equipment stays in service, in turn reducing the amount of call backs they receive which will be a positive for Schindler moving forward
- Become a master trainer for all digital products which include Cube, CoLab, MediaScreen, AdScreen, SmartMirror and sensor kits for third party equipment
- Ensuring the connectivity of our lift systems to the backend systems (Schindler Ahead)
- Providing remote services for our lift systems
- Technical support of the service technicians using digital tools
- Commissioning and repair of emergency call, remote monitoring, and sensor systems, troubleshooting of connection and operating faults
- Early detection of wear and failure of lift systems using digital tools
- Supporting the further development of our digital tools and the introduction of new digital products and services
- Proven specialist knowledge of the lift industry
- Experience in troubleshooting and resolving technical issues, ideally in a remote service environment
- Significant professional experience in a technical support function in the area of lift control, monitoring or emergency call is an advantage
- Prior experience of Cube and digital products is not essential but would be an advantage
- Positive self-starter, with a ‘can-do’ attitude
- Motivated by results and strives to exceed expectations
- Ability to work in a team
- High customer and service orientation

**Can You Elevate Us?**:
At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.