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Estates Facilities Support Coordinator
4 months ago
**Estates Facilities Support Coordinator**
**Norfolk and Norwich University Hospital**
**Norwich, NR4 7UY**
**Full Time, Permanent (37.5 hours)**
**£27,704 - £32,735 per annum plus benefits**
Here at Norfolk and Norwich University Hospital (NNUH), Serco deliver a critical facilities management solution, with the aim of providing an exceptional service that continues to improve patient outcomes and reduces costs for our NHS partners.
We're looking for an Estates Facilities Support Coordinator to join our team and support the Hard Facilities Management Team. This role will support and work with the Estates Operational Supervisory Team, performance monitoring and reporting, triaging and coordinator of workloads and work streams to meet contractual obligations, client liaison and support, working with and updating of the CAFM system information and data, checking and analysis of data, and taking part in audits and producing reports.
The post holder will support in the provision of a professional, safe, compliant, and efficient estates and maintenance service and ensure that the Hospital Building, Fabric, Plant, Services and Equipment are working correctly and safely.
**Main responsibilities of the role include**:
- Work with and alongside the Supervisory team to triage, monitor and manage the Estates workload in line with all policies and procedures to achieve contractual requirements and meet service level targets to include planning or work and ordering of spares and equipment.
- Utilise the CAFM system and associated dashboards.
- Utilise the CAFM system to efficiently manage service delivery, identifying key areas of focus, working with the Supervisory team to prioritise and identify appropriate resources.
- Manage workstreams in line with CAFM management procedures to ensure they are accurate and up to date.
- Work with and engage with specialist contractors to include arranging and planning service and reactive call out visits.
- Analyse monitoring performance to identify mitigation, failure trends, lessons to learn and areas for improvement.
**What you’ll need to do the role**:
- Experience of working with CAFM systems in a similar environment.
- Knowledge and experience of plant, equipment, and a general understanding of mechanical, electrical, building services.
- Excellent administration and organisational skills.
- Ability to manage conflicting workloads to meet contractual deadlines.
- Qualifications to NVQ Level 3 or equivalent would be beneficial.
- Excellent communication and customer service skills.
- Note: For an informal chat please contact Kevin Moss, Operations Manager on 01603 641125_
**Why Serco**
- Meaningful and vital work:_ Working within Healthcare at Serco means that you’ll play a critical role in ensuring that patients continue to receive the support that they need.
- A world of opportunity:_ It takes a diverse team to support a hospital and we’re big on internal progression. So, however you choose to specialise your skills, you’ll find all the opportunity you need to evolve your career.
- Great people:_ A strong public sector ethos runs through our organisation which is why you will always find our people are motivated to make a positive difference.
**What we offer**
- Up to 6% contributory pension scheme
- Serco benefits package - discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- Employee Assistance Programme
- A safe and supportive culture
- The chance to make a positive difference to people within our care
- A company passionate about diversity and inclusion
- Training Fees paid
**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
**Apply**
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
