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Travel Support Executive

4 months ago

Woking, United Kingdom C&M Travel Recruitment Full time

**Travel Support Executive**
This dynamic travel business is looking for a Travel Support Executive to join their small friendly team. This important role is to support travel agents using their in-house booking system and to provide booking and operational support. Salary circa £23k,hybrid working available and part time also considered. **Travel Support Executive - Role & Responsibilities**:

- Manually making bookings as required
- Assisting members with checking for additional information and / or adding extras to bookings such as baggage & special requests etc.
- Deal with all group travel bookings.
- Ensure all schedule changes are communicated to members.
- Complete weekly payment discrepancies and report to management.
- Log all cancelled bookings
- Responsibility for pre, in resort and post travel complaint handling.
- Escalate issues that cannot be resolved to line manager.

**Travel Support Executive - Skills & Experience Required**:

- Retail Travel or Tour Operator experience with strong destination knowledge
- Excellent written and spoken communication skills.
- Ability and desire to provide a professional customer focused service at all times.
- Efficient, organised and diligent with the ability to prioritise workload.
- Strong IT skills - with experience of ISELL or other travel booking systems being an advantage.
- Pro-active with the ability to work autonomously and effectively as part of a team.
- Strong literacy and numeracy skills.
- Flexible approach with an ability to adapt to changing priorities.

**Travel Support Executive - Additional Information**:

- Salary circa £22.5k to £23k.
- Working hours Monday to Friday 9 to 5.30 & every other Saturday (with a day off in the week)
- Company benefits include pension, healthcare etc.
- Part time considered, minimum of 3 full days

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