Repairs Working Supervisor Multi Skill

3 days ago

Manchester, United Kingdom Great Places Housing Group Full time

**Salary**: Circa £33,000

**Job Type**: Full Time, Permanent
**Location**: Greater Manchester, South Region

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
The Working Supervisor is a key role to deliver a range of responsive maintenance activities to a diverse customer base for Great Places Housing Group.
You will have strong technical knowledge of repairs and voids and be expected to provide mentoring and guidance to a multi trade workforce. Approximately 3 days from of your working week you will be providing support to develop the team, motivating staff, undertakingsurveys and maintaining productivity and others time you will be required to meet customer demand on repairs or larger scale projects. You will drive continuous improvement and be dedicated to the delivery of the annual repairs and improvement services.
The post will work under Repairs Field Manager and will be expected to complement their management of the team providing support and direction when the RFM is unavailable. The job is to drive a culture of outstanding customer journey, by supporting and coachinga multi-trade workforce to deliver a wide range of responsive maintenance.
**KEY RESPONSIBILITIES**:

- To deputise for the RFM when required and undertake the duties commensurate with that nature of the role of RFM.
- To ensure robust and pro-active health and safety management system are adhered to.
- To assist in the undertaking of property inspections in relation to repair and maintenance management, voids management and provide technical support to colleagues and customers in a range of property services.
- To provide a high level of customer service at all times.
- To promote and ensure where possible a ‘first time fix’ culture is preserved.
- To ensure an effective channel of communication between the RFM and management team, and all operatives.
- To develop and promote a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am - 6.00pm) and an out of hours service at all other times
- Ensure compliance with all statutory legislation, licences and accreditations.
- To adopt a flexible approach to work, undertaking and promoting work within a multi-trade environment.
- To ensure compliance with all relevant environmental, waste management and monitoring arrangements.
- To carry out van stock checks and promote the development of a core range of materials, consumables and individual vehicle stocks to meet the demands of the responsive maintenance service.
- To regularly support operatives in the work regarding any issues regarding customers and their expectations, maximising the skill within the operative team through the multi-skilling programme.
- To promote and develop the use the relevant mobile working solution for job allocation, data transfer and collection.
- To promote additional services, and other initiatives as appropriate, within the team and to customers where appropriate.
- To follow the Group’s equal opportunities policies and practices and promote cultural diversity across all aspects of the team’s work.
- To undertake and contribute to a competency based framework.

**QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS**:

- C&G Advanced Craft NVQ level 2 or HNC in Building Surveying/Construction
- An understanding of customer service and in particular delivering property services
- Knowledge of legal statuary requirements and good practice
- Understanding of value for money
- Full driving license
- Proficiency in use of MS Office or equivalent software
- Experience of working with housing-specific IT systems
- Qualified to minimum GCSE grade C or equivalent in English and maths

**EXPERIENCE & SKILLS**:
**Essential**:

- Strong technical knowledge of repairs and voids
- Ability to display leadership skills to manage a multi skilled team of trade operatives within the building/construction field
- Experience of inspecting and reviewing works, working within budgets, ensuring commercial viability and a high quality product.
- Developing and delivering policy and procedures
- Experience of working within the construction sector.
- Managing maintenance and refurbishment works to ensure they are carried out to agreed standards and timescales.
- Inspecting and review works with a view to ensuring health and safety compliance is achieved in an operational environment.

**Desirable**:

- Supervisory or managing maintenance work undertaken by in-house teams or external contractors.
- Experience of partnership working
- Experience of delivering Continuous Improvement

**PERSONAL ATTRIBUTES**:
Demonstrates a customer focus with a determination to deliver high satisfaction levels
Understands people and has ability to get the best out of a team
A flexible and enthusiastic attitude to work with ability to motivate others
Shows determination in getting to route cause of problems and identifying resolutions
Professional and value led with integrity, inclusivity and respect for diversity
Ability to work flexibly and when needed outside normal working hours
Ref: 137 644

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