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Night Porter

4 months ago

Sutton Coldfield, United Kingdom Michels and Taylor (Hotel Sutton Coldfield) Full time

**Paid overtime + paid breaks + incentive scheme + additional service-related holiday + free use of swimming pool and gym + golf discounts + spa discounts + free parking + hotel discounts + food and drink discounts + meals on duty + uniform + reward and recognition scheme + discounts for your friends and family + training & development opportunities.**

We are now recruiting a **Night Porter **to join our team at **Lea Marston Hotel.**

As a **Night Porter,** you are responsible for providing exceptional reception service to all guests of the hotel spa, ensuring hotel quality standards are maintained whilst achieving maximum revenue and guest satisfaction

**Specifically, you will be responsible for performing the following tasks to the highest standards**:

- Create and take advantage of sales opportunities in order to maximise hotel revenue.
- To welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel.
- Answer telephones promptly and correctly to maximise business and minimise guest frustration.
- Conduct the night audit.
- Support in the Food and Beverage Department when necessary.
- Be fully aware of daily activities in the hotel and ensure knowledge of hotel facilities and promote them whenever possible.
- Maintain good working relationships with colleagues in the reception area and other departments of the hotel.
- Take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied.
- Be able to be cross-train in other departments to develop individual potential.
- Ensure that guests receive an exceptional level of service and will want to return.
- Have a flexible approach to the hours you are required to work and always work as a team.

If being a **Night Porter** at **Lea Marston Hotel** is the role for you, we want to hear from you

**Job Types**: Full-time, Permanent

**Salary**: £11.92 per hour

**Benefits**:

- Bereavement leave
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Sutton Coldfield: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Night porter: 1 year (preferred)

Work Location: In person