Service and Support Associate
4 weeks ago
Job Title: Service and Support Associate
Reports to: Chief Technology Officer and Business Relations Manager
Date: February 2023
**About the company**
Parcel SafePlace is a parcel logistics technology solution designed for large residential properties. We configure, provide and support the hardware installed into our clients’ properties across the UK, as well as manage our own bespoke software(s).
**About the role**
**Role Summary**:
To work proactively and in an organised manner to provide service and support for the business. To resolve customer queries for our key service via customer liaison. To provide administrative software support with our integrated apps and systems
**Key Role Responsibilities**:
- Resolve client support tickets using our in-house ticketing software
- Provide administrative support for our software support programs
- Provide support with equipment configuration and distribution for new installs and maintenance
- Occasional on-site client onboarding and support
- Other support to team members as necessary
**About you**
**Experience & Skills**:
- **Essential**:_
- 5 GCSEs (or equivalent) grade A-C
- Proficient in Microsoft Outlook, Excel and Word
- Approachable with excellent communication skills
- Problem solving skills
- Strong customer service skills
- Keen interest in IT systems
- Ability to work in a team
- **Desirable**:_
- Experience with Wordpress and website creation
**Salary**: £19,000.00-£22,000.00 per year
**Benefits**:
- Casual dress
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Halesworth: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer service (preferred)
Work Location: Hybrid remote in Halesworth
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