Coffee Advocate

2 months ago

Shrewsbury, United Kingdom Iron & Fire Speciality Coffee Roaster Full time

**Are you an experienced Barista**, passionate about coffee and looking for the next step in your career? Are you well presented and organised with a drive to deliver exceptional customer service? Are you hands-on, a problem solver with a can-do attitude?

If so, then an opportunity to further your career with a dynamic leading edge speciality coffee roastery may await

**THE ROLE**

This position requires a full, clean drivers license with the option of mileage payments or company car.

This is a field and office based role. The role will involve visiting client sites across the West Midlands and will also include the occasional travel further afield to offer support, training and technical assistance to optimise their coffee offering. It will also involve office based administrative work relating to customer management; supporting the onboarding of potential and new business customers and managing our existing customer base.

We are looking for someone with a love of coffee and a passion for delivering customer service. You will be highly organised, have strong communication skills and be able to prioritise your time and workload effectively. You will also have a sound technical ability - as a Coffee Advocate, your role will be to personally support clients at their premises, to ensure their coffee experience is always at its best. This will mean checking equipment settings and helping to improve coffee making quality and efficiencies.

A background and passion for coffee is required, and an understanding of coffee machine equipment would be highly beneficial. Full training on our equipment and coffee range will be provided.

**What You’ll Do**:

- Onboarding Support: You will support the customer’s “go-live” day and offer support and help users get the perfect drink. You will also ensure customers are aware of products and services available and of internal processes for example ordering and communication.
- Training: Carrying out engaging and impactful training with our customers on their equipment. Helping them to understand and become familiar with their new machines, showing them how to carry out routine daily tasks and how to clean and maintain their equipment. Develop our supporting training documentation.
- Tastings & product demonstrations : As our coffee ambassador you will be passionate about coffee and impart your coffee knowledge on our clients and prospective customers. Through your knowledge and interaction, you will help the customer choose the right coffee for their workplace and ensure it is tasting perfect every time.
- Quality Checks: Our customers expect the highest quality service, and it’s our job to deliver that. Making sure our customers are delivering the perfect cup of coffee each time is critical to the overall journey and our brand representation. You will carry out quality audits on the machines and grinders to ensure they are pouring the perfect espresso or flat white. By using your technical knowledge, you will make adjustments and tweaks to make sure the machine is pouring optimum. You will make recommendations to the clients and provide additional support as required to ensure the customer journey is perfect.
- Service Calls: You aren’t a technician. But following a thorough training routine, you will know our equipment inside out. Selected service calls and easy fixes are well within the remit of the coffee advocate and it will be part of your role to troubleshoot and support our customers with minor fixes.

**What We’re Looking For**:

- Customer Focus: A customer-centric mindset with excellent communication skills to interact with customers and address their needs professionally.
- Coffee Passion: A passion for coffee, its origins, and the art of brewing the perfect cup.
- Time Management: Strong organisational skills to manage your schedule efficiently and ensure timely response to customer requests.
- Team Player: A collaborative attitude, willing to work closely with team mates to achieve our common goals.
- Computer literate and technically able: Ability to complete all relevant paperwork and documentation and effectively manage and develop customer records. Ability to harness technology channels effectively.
- Flexible approach: Self-motivated with a flexible approach to work, location and hours.

**Why Join Us**:

- Competitive Salary & Benefits: A competitive salary and benefits package, including 28 days annual leave, pension scheme and other benefits.
- Professional Growth: Access to continuous learning and development opportunities to enhance your skills and expertise.
- Innovative Environment: Work with a known and respected brand with cutting-edge coffee technology and be at the forefront of the industry.
- Team Spirit: Join a close-knit team that celebrates achievements together and supports one another

Starting salary £25,000 with salary progression

Plus car allowance / car

Hours: Monday to Friday with flexibility for possible weekend t

  • Costa Coffee Supervisor Shrewsbury Ft Permanent

    4 weeks ago

    Shrewsbury, United Kingdom Costa Limited Full time

    Supervisor (Barista Maestro) Shrewsbury Meole Brace Retail Park 30hrs a week over 5 days Fully flexible availability required We are looking for a passionate and experienced team leader to join us as a Barista Maestro. Our Barista Maestros (Team Leaders) are responsible for inspiring and leading our genuine and warm teams in delivering great experiences to...

  • Costa Coffee Supervisor Shrewsbury Ft Permanent

    3 weeks ago

    Shrewsbury, United Kingdom Costa Limited Full time

    Supervisor (Barista Maestro) Shrewsbury Meole Brace Retail Park 30hrs a week over 5 days Fully flexible availability required We are looking for a passionate and experienced team leader to join us as a Barista Maestro. Our Barista Maestros (Team Leaders) are responsible for inspiring and leading our genuine and warm teams in delivering great experiences to...

  • Barista Shrewsbury Darwin

    4 weeks ago

    Shrewsbury, United Kingdom Costa Limited Full time

    Barista - Shrewsbury Darwin 20 hours P/W - permanent Here at Costa Coffee we are all about passion, energy and teamwork, serving memorable moments for every one of our customers. As a Barista you’ll you be working for the nations favourite coffee shop, you will enjoy brilliant training and amazing benefits so that you enjoy Costa coffee as much as our...

  • Barista

    2 weeks ago

    Shrewsbury, United Kingdom Costa Limited Full time

    (25 hours over 4 days with 7 day availability) Here at Costa Coffee we are all about passion, energy and teamwork, serving memorable moments for every one of our customers. As a Barista you’ll you be working for the nations favourite coffee shop, you will enjoy brilliant training and amazing benefits so that you enjoy Costa coffee as much as our customers...

  • Organic Executive

    3 days ago

    Shrewsbury, United Kingdom Croud Full time

    **ROLE OVERVIEW**: Croud is a digital marketing agency with a unique business model, recently named a Sunday Times Best Place to Work 2023. At Croud, we pride ourselves on providing career development opportunities for all our members, with a special focus on training and developing talent at Executive (entry-level) level. This position is ideal for...

  • Organic Executive

    1 week ago

    Shrewsbury, Shropshire, United Kingdom Croud Full time

    ROLE OVERVIEW:Croud is a digital marketing agency with a unique business model, recently named a Sunday Times Best Place to Work 2023.At Croud, we pride ourselves on providing career development opportunities for all our members, with a special focus on training and developing talent at Executive (entry-level) level.This position is ideal for someone who is...

  • Paid Media Executive

    2 weeks ago

    Shrewsbury, United Kingdom Croud Full time

    **ROLE OVERVIEW**: Croud is a digital marketing agency with a unique business model, recently named a Sunday Times Best Place to Work 2023. At Croud, we pride ourselves on providing career development opportunities for all our members, with a special focus on training and developing talent at Executive (entry-level) level. We are looking for an...

  • Paid Media Executive

    2 weeks ago

    Shrewsbury, United Kingdom Croud Full time

    **ROLE OVERVIEW**: Croud is a digital marketing agency with a unique business model, recently named a Sunday Times Best Place to Work 2023. We are looking for an intelligent, charismatic and creative thinking individual who is passionate about building a career in Digital Marketing. Given the nature of the client accounts you will be supporting, **you must...

  • Digital PPC Account Executive

    1 week ago

    Shrewsbury, Shropshire, United Kingdom Croud Full time

    Job Title:Digital PPC Account Executive - Chinese speakerLocation:ShrewsburySalary:Competitive + benefitsJob type:Permanent, Full-timeJOB DESCRIPTIONCroud is a digital marketing agency with a unique business model, recently named Campaign's Global Performance Marketing Agency of the Year.At Croud, we pride ourselves on providing career development...

  • Digital Marketing Executive

    1 week ago

    Shrewsbury, Shropshire, United Kingdom Croud Full time

    Digital Marketing Executive Fast growing, fun and dynamic agency with a strong community vibe. Passion, imagination and integrity are the values we live, thrive and work hard to. At Croud, we pride ourselves on providing career development opportunities for all our members, with a special focus on training and developing talent at Executive (entry-level). ...

  • SEO and Website

    1 month ago

    Shrewsbury, Shropshire, United Kingdom Croud Full time

    Digital Marketing Executive Fast growing, fun and dynamic agency with a strong community vibe. At Croud, we pride ourselves on providing career development opportunities for all our members, with a special focus on training and developing talent at Executive (entry-level). We are looking for intelligent, charismatic and creative thinking individuals who...

  • SEO and Website

    4 weeks ago

    Shrewsbury, Shropshire, United Kingdom Croud Full time

    Digital Marketing Executive Fast growing, fun and dynamic agency with a strong community vibe. At Croud, we pride ourselves on providing career development opportunities for all our members, with a special focus on training and developing talent at Executive (entry-level). We are looking for intelligent, charismatic and creative thinking individuals who...

  • Programmatic Senior Account Manager

    4 weeks ago

    Shrewsbury, United Kingdom Croud Full time

    ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named aSunday Times Best Place to Work 2024 . We are looking for an experienced, highly intelligent, culturally sensitive and creative thinking Programmatic professional with agency background who is passionate about digital marketing, and in particular...

  • Programmatic Senior Account Manager

    3 weeks ago

    Shrewsbury, United Kingdom Croud Full time

    ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named aSunday Times Best Place to Work 2024 . We are looking for an experienced, highly intelligent, culturally sensitive and creative thinking Programmatic professional with agency background who is passionate about digital marketing, and in particular...

  • Digital Marketing Executive

    4 weeks ago

    Shrewsbury, Shropshire, United Kingdom Croud Full time

    Digital Marketing Executive Fast growing, fun and dynamic agency with a strong community vibe. Passion, imagination and integrity are the values we live, thrive and work hard to. At Croud, we pride ourselves on providing career development opportunities for all our members, with a special focus on training and developing talent at Executive (entry-level). ...

  • Paid Media Executive

    4 weeks ago

    Shrewsbury, Shropshire, United Kingdom Croud Full time

    ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named a Sunday Times Best Place to Work 2023 . At Croud, we pride ourselves on providing career development opportunities for all our members, with a special focus on training and developing talent at Executive (entry-level) level. We are looking for an...

  • Digital Marketing Executive

    1 month ago

    Shrewsbury, Shropshire, United Kingdom Croud Full time

    Digital Marketing Executive Fast growing, fun and dynamic agency with a strong community vibe. Passion, imagination and integrity are the values we live, thrive and work hard to. At Croud, we pride ourselves on providing career development opportunities for all our members, with a special focus on training and developing talent at Executive (entry-level). ...

  • Digital Marketing Executive

    4 weeks ago

    Shrewsbury, Shropshire, United Kingdom Croud Full time

    Digital Marketing Executive Fast growing, fun and dynamic agency with a strong community vibe. Passion, imagination and integrity are the values we live, thrive and work hard to. At Croud, we pride ourselves on providing career development opportunities for all our members, with a special focus on training and developing talent at Executive (entry-level). ...