Business Travel Technical Support Specialist
2 months ago
**Business travel technical support specialist**:
- Required for this lovely independent TMC. The role will be homebased, Either part time or full time, salary between 30/35k plus benefits. They are looking for an experience technical support specialist from another TMC.
**Business Travel technical support specialists duties**
A broad range of duties that will include internal and external support. Generally, the main duties and responsibilities will include but not limited to:
- Lead in ensuring all reservations systems including GDS(amadeus), OBT's, BOSS all work smoothly together.
- Exploration and evaluation of additional revenue generating software and systems or process enhancing systems and make recommendations.
- Manage the implementation of new systems and maintain current operating systems and software programmes. Troubleshooting and solving hardware, software and connectivity issues
- Educating end-users about new systems
- Making recommendations to clients and management as needed
- Assisting Server Engineers by taking care of basic tasks like creating user-profiles and monitoring updates and backups
- Manage the 1st level support and ticket system for GDS and OBT.
**Business Travel technical support specialists skills required**
- Experience working in a technical support role for another TMC
- OBT experience as well as knowledge of Amadeus
- 1st line support experience
**Additional information**
- The client is happy is this is full time or a part time position.
- Homebased only
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