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Property Management Assistant

4 months ago

Richmond, United Kingdom Property Personnel Full time

If you have previous customer service experience; have a keen eye for detail and are good at multi-tasking, then our client would love to hear from you

Your role is a critical in providing a smooth letting / renting journey for landlords and tenants. You’ll be dealing with all of your portfolio’s property management queries throughout the duration of a tenancy and you must not only keep all parties wellinformed from move in to move out, but also deal with queries quickly and efficiently.

Whilst no two days are ever the same: you could be helping a tenant with a broken boiler, a landlord with a service charge bill or sending works orders to a contractor, what remains consistent is the need for thorough and proactive communication at all times.

The job role will involve:

- Helping the department managers with all administrative aspects involved in the running of the department
- Paying supplier invoices and service charges
- Utility management
- Liaising with utility companies and contractors
- Sending inventory check in and out reports to tenants and landlords
- Opening and distributing post between the teams
- Cross checking necessary department checklists, ensuring accurate documents are saved to our internal system
- Carrying out other administrative duties within the lettings department
- Complying with compliance procedures
- Managing department mailbox
- Assisting property managers when required tasks could include sending out works orders, investigating enquiries and speaking to contractors.

Personal specification:

- Excellent administrative skills
- Exceptional organisational and prioritising ability
- Strong communication skills, both verbal and written
- Good attention to detail
- Initiative and ability to work under pressure
- Team player
- Maintain a professional manner at all times
- Friendly, outgoing and enthusiastic
- A motivated and driven individual
- Excellent IT skills - Microsoft Office, databases, Outlook. Good typing speed.

The salary on offer will be £25,000, plus an annual discretionary bonus. Benefits include ongoing training and development opportunities, 25 days holiday plus bank holidays, Christmas and New Year, pension, private health insurance after probation, lifeassurance, discount portal, and more