Cctv Monitoring Operator

5 days ago

Waterlooville, United Kingdom Smart Recruit Online Full time

Are you looking for a role where you really can make a difference and help people? Do you cope well under pressure and stay calm in a stressful situation? Would you like the opportunity to join a great team of people who not only support our clients, but support each other?

Then this could be the perfect role for you..

You do not need any experience, what we ask is that you have a passion to learn, with energy and drive to get things done. We will provide you with full training and support you will require to ensure you are a success in this role. Come and join one of the leaders in Security worldwide and join us on our journey as we continue to grow.

Southern/Northern Monitoring Services are one of the UK's largest and most comprehensive Alarm Receiving Centres (ARC) and Remote Video Response Centres (RVRC). Established since 1983 we have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm systems, covering security, fire, CCTV, environmental alarms.

Shifts: Are 12 hours long, on a 4 days on 4 days off pattern, including Night shifts every three weeks. We operate 24/7, 365 days a year.

Location: Waterlooville

The Role:
You will be answering a variety of inbound calls from both customers and alarm engineers in our busy control room and dealing with their requests. You will be speaking to customers and their clients over the telephone, and our staff need a friendly but firm telephone manner, with the ability to take control of what can be a sensitive situation.

The role requires the use of computers and telephone systems to provide appropriate responses to signals from remote alarm installations and the dispatch of the emergency services when required. Full in-house training and mentoring will be given

What you will be doing:

- Monitoring of remote signalling systems using equipment installed.
- Ensuring all tasks are carried out efficiently and without errors.
- Responsible for the provision of appropriate responses to alarm systems and despatch of emergency services.
- Placing of systems ‘in and out of service’ in response to alarm engineer’s requests.
- The accurate commissioning of accounts and ensuring all alarm signals are set up to receive the appropriate response.
- Provision of an answering service for incoming lines and associated business and out of hour’s cp-ordination and message handling where appropriate in a timely manner.
- Assistance / coverage during adverse weather conditions and other emergencies.
- To provide standby coverage on all days allocated.

**Essential Skills**:

- The Person:_
- Communicate clearly, professionally, and politely with customers
- Deal with numerous calls and work well under pressure
- Be reliable and arrive punctually on a daily basis
- To be able to pay attention to detail
- You must be positive and willing to listen and learn
- Team player and support colleagues
- Keyboard Skills/Computer literate

Other benefits include:

- 20 days holiday per year
- Free onsite parking
- Company Uniform
- Pension
- Bi-annual attendance bonus
- Sick Pay

Owing to the nature of the position, it is necessary to carry out security and financial screening of all prospective employees prior to commencement of employment which involves verification of employment and residence.

**About Company**:
Join Today and Build a Better Tomorrow

As we continue to drive innovation in our industry, we're looking for talented individuals to join our dynamic team and shape the future of security Together, let's build a safer world.

At Securitas Technology we are united by our purpose of helping make your world a safer place, we’re passionate about protecting businesses and communities around the world with the latest in cutting-edge security technology. We are committed to ethics, sustainability, and compliance, and while we are truly global, we have the heart of a local organisation where our people are placed firmly at our centre. We have created a culture where our people are empowered to be the best they can be focused on our core values - Integrity, Vigilance and Helpfulness.

We understand that the key to success lies in the strength of our team. Empowering our colleagues to think big, fail fast, and push the boundaries of innovation. We believe in celebrating our differences and creating a supportive environment where all voices are heard. As a purpose-led organisation, we aspire to make a difference every single day - and we’re looking for the best and brightest to join our team.

Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential

We are always looking to grow too That's why we have been accredited as a Top Employer 5 years in a row.

Join our team and use your talent and passion to help

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