Spa Receptionist

**Would you like to work for a company that gives you**:

- Free one beauty treatment per month.
- Holiday Pay
- 20% discount on any retail
- 10% discount for any spa service for you and your family.
- Pension after probation period

**Does the below sound like you?**
- Finish level 2 or 3 beauty diploma and want to start a slightly different carrier
- Proactive individual who response rather than reacts to the needs
- Excellent organisational skills
- A relaxed willingness to challenging with a "can do" attitude with no fear
- A commitment to achieving the best possible solutions.
- Able to work on own initiative
- Must work well under pressure with ability to prioritise
- Excellent computer skills and telephone manner
- Smart appearance, professional manner, good sense of humour

Is the Receptionist role for you, do you have the skill set and experience to take on this role?

We offer our employees excellent opportunities to grow and develop within the Beauty Island Sanctuary, we pride ourselves on ensuring that our staff are rewarded and recognized for their hard work, commitments, and long service.

**The Role**:

- As Receptionist, you will provide reception services for Guests to contribute to an overall excellent experience from check-in through check-out.
- Proactively engage with guests, making sure every guest journey is positive and that their needs are meet.
- Answering any social media enquiries. Creates story and reels.
- Support your supervisor/manager to drive in revenue this will require good selling skills, knowledge about all service spa provide, maximising all opportunities.
- Growing a client data base and maintain detailed records.
- Resolving guest complaints and reporting them to supervisor.
- Ensuring that the spa kitchen is adequately stocked.
- Assist with and complete audits, as required.
- Ensure that Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
- Always demonstrate a excellence customer service
- Attend appropriate meetings.
- Demonstrate excellence knowledge of spa packages, beauty, hair and any promotion at the spa.
- Maximize spa occupancy and use up-selling techniques to promote spa services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the spa policy.
- Comply with spa security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**The successful Receptionist will have the following**:
Previous experience in a reception, beauty/spa treatments knowledge ideally.

Polite and professional verbal and written communication skills and a excellent telephone manner.

Excellent IT skills, Microsoft Office and social media ( Facebook, Instagram, Tik Tok)

A high standard of personal presentation.

Excellent customer service skills with confident and compassionate when dealing with complaints.

A calm and well organized approach to often competing work priorities with good attention to detail.

**Job Types**: Full-time, Permanent

**Salary**: £16,000.00 per year

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus

Work Location: One location