Customer Service Quality Assurance Analyst

1 month ago


London, United Kingdom MERJE Ltd Full time

Hours: 35 hours per week Monday-Friday 9am-5pm - Hybrid

**Salary**: £27,880 - £33,292 (Outside London) £31,534 - £36,264 (London Weighted)

We have a fantastic opportunity for a customer service professional with exceptional analytical skills. Does this sound like you?

Our client is looking for an experienced Quality Assurance and Knowledge Analyst to join a busy, fast paced customer service and income management teams. It is a vibrant and fun department with excellent training and promotion opportunities.
- You will have strong stakeholder management skills and be able to work well within a team. Strong interpersonal and coaching skills are key to being able to promote best practice.
- The QA Knowledge Analyst is also responsible for maintaining the accuracy of our the internal and external knowledge site, therefore ensuring teams have all the necessary information to carry out their tasks.

We are looking for:

- Strong analytical skills and excellent attention to detail
- A strong communicator, both written and verbal
- MS Office and reporting skills. In particular Excel
- Exceptional team working and influencing skills
- A background in a previous quality assurance role in a Contact Centre environment is an advantage.
- Hybrid working - Office based 20-40% Offices in Kent, West Ham Lane Stratford, Trafford Manchester
- 26 days holiday (rising to 31 days with length of service)
- Excellent pension scheme
- Employee Assistance programme
- Non
- contributory life assurance


  • Portfolio Analyst

    2 weeks ago


    London, United Kingdom Care Quality Commission Full time

    **Portfolio Analyst - Assurance** **Salary**:£30,022 to £34,846 (National Framework) or £35,191 to £40,015 (London Framework - if you are London based and live within the boundary of the M25) - There is also an additional homeworking allowance of £529 per annum for those workingfrom home. **Hours**:37 hours per week **Contract**:Fixed Term, Secondment...


  • London, United Kingdom RAMP.Global Full time

    Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Business & Quality Assurance Analyst to join the team, You will be joining a thriving SaaS business during an exciting period of expansion and will become an essential part of...


  • London, United Kingdom RAMP.Global Full time

    Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Business & Quality Assurance Analyst to join the team, You will be joining a thriving SaaS business during an exciting period of expansion and will become an essential part of...

  • Assurance Analyst

    2 months ago


    London, United Kingdom Service Care Solutions - Criminal Justice Full time

    Service Care Solutions are looking for an Assurance Analyst to work on a Hybrid basis for a Government entity in London. **Responsibilities**: *Helping to assess service readiness against service transition acceptance criteria at the start of the project to ensure successful cutover to live. *Working with Product Teams to complete quality and security...


  • London, United Kingdom Harrison Holgate Full time

    **Quality Assurance Analyst** **Salary: £40,000** **Hybrid/Flexible** We are a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We're an innovative organization that's small enough to be agile and big enough to make a difference in our industry. **Role**: We are seeking a Quality Assurance Analyst to...


  • London, United Kingdom Service Care Solutions Full time

    Quality Assurance Service Manager London Borough of Haringey are seeking a Quality Assurance Service Manager to oversee all CQC quality assurance work through a dedicated team and working with colleagues across council directorates. The role will be responsible for ensuring that all the CQC quality statements are met and where they are not met, plans are...


  • London, United Kingdom UK Civil Service Full time

    Job summaryAbout us�The Government Actuary�s Department (GAD) is a well-established organisation in the heart of government which uses statistical analysis and probabilistic financial models to assess a wide range of risks facing the public sector.� Using these techniques, we aim to enhance the stewardship of public sector finances by providing expert...


  • London, United Kingdom RAMP Global Full time

    Business & Quality Assurance Analyst Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Business & Quality Assurance Analyst to join the team, You will be joining a thriving SaaS business during an exciting period of expansion...


  • London, United Kingdom RAMP Global Full time

    Business & Quality Assurance Analyst Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Business & Quality Assurance Analyst to join the team, You will be joining a thriving SaaS business during an exciting period of expansion...


  • London, United Kingdom RAMP Global Full time

    Business & Quality Assurance Analyst Location - Southwark, London Office (4 days a week office-based) RAMP Global is going through a period of exponential growth and as such we are recruiting a Business & Quality Assurance Analyst to join the team, You will be joining a thriving SaaS business during an exciting period of expansion and will become an...


  • London, United Kingdom Service Care Solutions Ltd Full time

    Quality Assurance Service Manager London Borough of Haringey are seeking a Quality Assurance Service Manager to oversee all CQC quality assurance work through a dedicated team and working with colleagues across council directorates. The role will be responsible for ensuring that all the CQC quality statements are met and where they are not met, plans are...


  • London, United Kingdom Service Care Solutions Ltd Full time

    Quality Assurance Service Manager London Borough of Haringey are seeking a Quality Assurance Service Manager to oversee all CQC quality assurance work through a dedicated team and working with colleagues across council directorates. The role will be responsible for ensuring that all the CQC quality statements are met and where they are not met, plans are...


  • London, United Kingdom Inspiring Interns & Graduates Full time

    Do you want to join a hands-on technical team in a digital marketing agency who are revolutionising media asset workflow and storage? Our client is searching for a Quality Assurance Analyst to join their team. About the Company: Our client is revolutionising media asset workflow and storage for the creative teams of tomorrow - fuelled by AI. Quintillions of...


  • London, United Kingdom i3 Resourcing Limited Full time

    **Quality Assurance Test Analyst - Insurance - Contract** Quality Assurance Test Analyst London Insurance Market City (2 days)/ Remote (3 days) 3 - 6 months contract Up to £500 per day (outside IR35) QA - Quality Assurance - Test Analyst - Tester - Applications - Azure - Insurance - London Market - Hybrid - Contract - Outside IR35 Technologies...


  • London, United Kingdom RAMP.Global Full time

    Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Business & Quality Assurance Analyst to join the team, You will be joining a thriving SaaS business during an exciting period of expansion and will become an essential part of...


  • London, United Kingdom RAMP.Global Full time

    Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Business & Quality Assurance Analyst to join the team, You will be joining a thriving SaaS business during an exciting period of expansion and will become an essential part of...


  • London, United Kingdom The Curve Group Full time

    Quality Assurance Analyst / Business Compliance Control Analyst (12 month FTC) London Our client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active...


  • London, United Kingdom The Curve Group Full time

    Quality Assurance Analyst / Business Compliance Control Analyst (12 month FTC) London Our client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active...


  • London, United Kingdom The Curve Group Full time

    Quality Assurance Analyst / Business Compliance Control Analyst (12 month FTC) London Our client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active...


  • London, United Kingdom The Curve Group Full time

    Quality Assurance Analyst / Business Compliance Control Analyst (12 month FTC) London Our client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active...