Customer Service Quality Assurance Analyst
1 month ago
Hours: 35 hours per week Monday-Friday 9am-5pm - Hybrid
**Salary**: £27,880 - £33,292 (Outside London) £31,534 - £36,264 (London Weighted)
We have a fantastic opportunity for a customer service professional with exceptional analytical skills. Does this sound like you?
Our client is looking for an experienced Quality Assurance and Knowledge Analyst to join a busy, fast paced customer service and income management teams. It is a vibrant and fun department with excellent training and promotion opportunities.
- You will have strong stakeholder management skills and be able to work well within a team. Strong interpersonal and coaching skills are key to being able to promote best practice.
- The QA Knowledge Analyst is also responsible for maintaining the accuracy of our the internal and external knowledge site, therefore ensuring teams have all the necessary information to carry out their tasks.
We are looking for:
- Strong analytical skills and excellent attention to detail
- A strong communicator, both written and verbal
- MS Office and reporting skills. In particular Excel
- Exceptional team working and influencing skills
- A background in a previous quality assurance role in a Contact Centre environment is an advantage.
- Hybrid working - Office based 20-40% Offices in Kent, West Ham Lane Stratford, Trafford Manchester
- 26 days holiday (rising to 31 days with length of service)
- Excellent pension scheme
- Employee Assistance programme
- Non
- contributory life assurance
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