Receptionist/administrator

2 weeks ago


Southport, United Kingdom Norwood Surgery Full time

RECEPTION DUTIES 1. Understand and maintain confidentiality at all times 2. Answer the telephone as priority and deal with appropriately. 3.

Make appointments with GPs Nurses asking appropriate questions to ensure appropriate appointment length and time is offered. 4. Receive incoming calls, deal with patients general queries at reception desk, record messages for GPs and Nurses 5. Open premises and restore telephone lines/close surgery and set alarm in the evening 6.

Prepare repeat prescriptions using the computer. 7. Pass on unresolved queries to a colleague when leaving at lunchtime or evening 8. Ensure Paers (Check-In system) is set up for the surgery 9.

Ensure that the surgery is prepared as per room rota for the use of doctors, practice nurses and other visiting professionals. 10. Have knowledge of all office procedures and fulfil any of these duties when required 11. Deal with requests for registration, explain registration protocol and make appointment for new patient check.

12. Deal with Temporary Registration 13. Follow up queries from patients regarding result of diagnostic tests, x-rays and smear tests. 14.

Book emergency ambulance at GP request. 15. Collect non NHS fees, record and produce receipt for patient/carer. 16.

Follow protocol for preparation of acute and repeat prescriptions 17. Deal with outgoing mail 18. Use photocopier and fax equipment 19. Transfer telephones to out of hours service 20.

Lock and unlock premises and set (un-set) alarm system 21. Awareness of Health and Safety of self and others



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