Cloud Managed Services Administrator

5 days ago


Farnham, United Kingdom Profiles Personnel Ltd Full time

Our client offers:

- 25 days Holiday per year, Pension and Private Health Care to all staff after qualifying period, FREE Parking

Fresh Fruit, Regular Sports and Social Events

Working hours: 37.5 hours per week

Key responsibilities and accountabilities:
Responsible for the annual renewal of all the cloud and managed services they provide to their clients. This includes software renewals (e.g.: VMWare, Microsoft Volume Licensing, Ruckus, Veeam, OpenVPN), service warranties, SSL certificates

Liaise with third party suppliers to obtain quotations for the renewals

Communicate with customers regarding renewals, provide up-to-date pricing and process accordingly

Manage customers licensing requirements across various different supplier portals

Ensure customer records are maintained in internal business systems (Autotask and SageLine50)

Manage the monthly invoicing bill run:
Assist with maintaining accurate records relating to recurring customer billing

Ensure all billing information is correct against the relevant supplier portals

Generate the invoices and liaise with finance to ensure they have processed correctly

Respond to any customer queries relating to monthly invoices

Along with other members of the Finance, Administration and HR team, provide general support to wider team as and when required

Personal attributes and key skills required:

- Highly organised and process driven
- Excellent attention to detail and strive for quality in all tasks and interactions
- Develop and maintain strong working relationships both internally and with clients
- Excellent communication skills, both written and verbal
- Ability to prioritise and meet deadlines with demonstrated initiative
- Good team player with the ability to work well independently when necessary

Responds positively to new situations and challenges



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