Court Officer

**About The Role**

We are looking for an enthusiastic and committed individual to join our Recovery Team as a Court Officer and be part of a busy and motivated team that is responsible for the collection of Council Tax, Business Rates and Sundry Debts.

This is a full time and permanent position within the Council’s Customer Services Department.

You will be a key point of contact dealing with enquiries from customers, enforcement agents and our legal partners and be able to reach repayment solutions having assessed information and applied legislation correctly.

This is a hybrid role which will allow you to work from home and the office once you are fully trained.

Great Yarmouth Borough Council works with external enforcement agents and the role of the Court Officer does not require attendance at the home or business addresses of customers.

Interviews will be held on: Friday 10 May 2024

Previous applicants for this post need not apply.

**About You**
- Excellent interpersonal skills gained through working as part of a team in a customer facing role ideally within council tax and business rates recovery or a debt recovery environment.
- The necessary written and verbal communication skills to be able to convey information clearly and accurately to all customers.
- The ability to quickly collate and assess information in order to reach a range of debt recovery solutions.
- A methodical approach with the ability to prioritise work in order to meet deadlines.
- Enthusiasm & commitment to both meet performance measures set and explore opportunities for performance improvement.
- Educated to GCSE grades A-C or equivalent including Maths and English.

**About Us**

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the way in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been more focused.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

As part of our recruitment process, all applicants will be required to evidence that Right to Work in the UK.

Please note that the Council is not a licensed sponsor.

To undertake Right to Work checks, you will be required to share your details with our third party provider, Credence.

Some roles require a Disclosure and Barring Service (DBS) check, where this is required, it will be clearly stated in the advert, along with the Job Description and Person Specification. Please note, where a job advert indicates that a DBS check will be undertaken, you will be required to share your details with our third party provider, Credence.

**Job Types**: Full-time, Permanent

Pay: £27,334.00-£29,777.00 per year

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person