Reactive Scheduler

3 weeks ago

Slough, United Kingdom Lanes Group Full time

**Reactive Scheduler**

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.

**Position**:Reactive Scheduler

**Location**: Customer Solution Centre, Slough, Berkshire

**Job Type**:Permanent, full-time

**Hours**:4 days on 4 days off, 38.5 hours per week

**Salary**:£24,000 per annum

**Benefits**:23 days holiday (including bank holidays); health cash plan; free onsite parking; onsite restaurant; auto enrolment pension scheme; friendly working environment.

STRICTLY NO AGENCIES PLEASE

**About the Role**:
We are looking for a proactive Scheduler to join our emergency response team, making sure our engineers reach customers in their hour of need when they are experiencing sewer and drainage problems
- symptoms range from sewage spills to customers not being able to flush their toilets so what you will be doing really makes a difference.

**Responsibilities**:
- To allocate all works associated with waste water network within service level agreements and as promised to the customer on behalf of Thames Water.
- To ensure all work is allocated to Field Staff to enable KPI’s, Customer promises and productivity targets to be met and customers are updated where delays occur.
- To ensure full compliance via WNS work checking and raise follow on activities via VISTEC as required.
- To give assistance, support and guidance on all customer related issues as they arise and escalate issues to Senior Scheduler in a timely manner.
- To support the development and implementation of a comprehensive scheduling regime which fully aligns with the Client’s own Customer Vision and ‘Customer Journey’ and supports Lanes Group operational requirements.
- To ensure any emergency response requirements such as pollution and internal floods are actioned and resolved in accordance with all stakeholder requirements, supporting both the Client and any other agencies involved.
- To be a role model for customer excellence and ensure that all staff and operatives embrace and implement the customer service aspirations of the Contract.
- Undertake any other work as reasonably required of you by the Customer Operations Manager or Senior Scheduler.
- Work closely with Field Management teams to maximise resources and ensure customer issues are resolved as timely as possible and to an industry leading standard.
- Be part of high performing teams that embrace a culture of continuous improvement, delivering process change and operational efficiencies.
- Ensure all H&S, HR and other Lanes Group Plc policies are fully adhered to
- Establish positive and productive client relationships, ensuring regular, constructive two-way communication.
- Ensure all resources are utilised effectively - maximising output whilst minimising cost.
- Act as a customer champion supporting the design and implementation of customer experience initiatives and protecting Lanes Group PLC brand and reputation and safeguarding against future claims and disputes.
- Anticipate future operational or compliance risks, mitigating or escalating as required.
- Ensure end to end process compliance, identifying and removing blockers and ineffective ways of working.

So if you thrive working in a fast paced environment, where no day is the same, whilst delivering the best in customer relations, then this is the role for you.

**About You**:
We are looking for people with good customer communication skills who enjoy making decisions and working in a fast paced environment. We need your problem solving and 'can-do attitude' we will give you the relevant training on our processes and the Salesforce system. We have a pathway program to develop your skills and help you progress with us.

**_

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