Housekeeping Attendant

5 months ago

Edinburgh, United Kingdom voco Edinburgh Royal Terrace Full time

**Housekeeping Attendant**:
**voco Edinburgh Royal Terrace**:
**Salary**:£11.44/h**

**Job Type**:Flexible**
**Hours**:Flexible**
**Town**:Edinburgh***:
Located on the architectural street of Royal Terrace in Edinburgh with stunning city views and walking distance to Edinburgh Waverly Station.

We are currently recruiting for **Housekeeping Attendant** to join our Truly Talented team.

Reporting directly to the Head Housekeeper, you will be responsible for maintaining the highest standards of cleanliness throughout the hotel. You will perform all required cleanliness tasks and ensure that our guests are receiving an excellent guest experience.

**What we offer**
- £11.44 per hour
- Various flexible hours available

**Benefits**
- Worldwide employee discounts at IHG Hotels;
- Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Free meals while on shift;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more

**Your role**

As a Housekeeping Attendant, your focus will be to create a positive and memorable arrival experience for guests through high standards of cleanliness and efficient service.

Responsibilities of the **Housekeeping Attendant** will include but are not limited to:

- Welcoming and acknowledging all guests; anticipating and addressing guests’ service needs;
- You will make sure that all guests’ rooms and public areas are beautifully presented to our guests, playing a key role in creating exceptional experiences;
- You will ensure a high level of customer satisfaction is always delivered in line with our core values and standards.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

**The core skills and experience required to succeed**
- Highly self-motivated, confident, decisive and able to work with limited supervision;
- Outstanding customer service skills with the ability to anticipate guests needs;
- A team player able to work to defined procedures and standards;
- Results-focused with a desire to succeed.

Having these core skills will put you one step further to joining Axiom Hospitality and the voco - Royal Terrace.

**Opportunities for all**

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.

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