Receptionist

1 month ago

Rickmansworth, United Kingdom Primary Care Careers Full time

**About the Role**:
Gade Surgery has an opportunity for a receptionist to join our friendly team on a part-time basis for 10 hours per week. You may also be required to work additional weekday overtime and very occasional Saturdays. The shift patterns for receptionists are as follows:

- 08:00-13:00 or 08:30-13:30
- 13:00-18:00 or 13:30-18:30

There is more to our receptionist role than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
Gade Surgery provides a range of primary medical services from its premises in Rickmansworth and Chorleywood, Hertfordshire.

**Disclosure and Barring Service Check

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