Caerphilly North Senior Caseworker

The Role and Purpose

To provide social, emotional, and practical support to people experiencing challenges with their mental health and emotional wellbeing that could impact their ability to maintain a stable tenancy. To support and mentors case workers in delivering the aims of the service.

The support will be expected to be in line with Platfform’s values.

Role Responsibilities

Lead on assessment of needs of individuals referred to the projects, obtaining additional information as necessary.

Work with the person being supported to establish an individual support plan (ISP) to meet identified needs.

Review progress on relevant risk assessments and ISPs with the person being supported and update documents

Work collaboratively with other relevant organisations e.g. CMHTs, the Local Authority, housing providers etc.

Involve people we support, in the development, running and evaluation of the service.

Liaise with other agencies with and on behalf of people we support as part of long term and crisis intervention support, including participation in joint meetings and case reviews.

Assist people we support, to access information and advice.

Provide resettlement support when moves to new accommodation take place.

Keep accurate notes of all support provided.

Ensure all relevant information is shared with colleagues, using project communication methods appropriately and effectively.

Ensure that all services are delivered in alignment with Platfform’s values and approaches.

Actively contribute to Platfform’s leadership meetings and other initiatives to drive forward system change and new ideas.

To support the service manager with line management of staff including carrying out supervisions and appraisals.

Work with external agencies in the Caerphilly North area to develop good working relationships and working practices.

**Required experience, knowledge, qualifications and training**:
Knowledge of trauma-informed practice, attachment theory and relationship-based approaches.

Experience of working within the mental health sector and/or supporting people experiencing emotional distress.

Experience of involving people accessing services in the design and development of the services they used with a strong focus on listening to people with lived experiences.

Excellent communication skills

Understanding of safeguarding for adults.

Self-awareness and willingness to engage in reflective practice and ongoing personal development.

Full current driving licence and access to your own transport

Experience and understanding of dual diagnosis

**Desirable experience, knowledge, qualifications, and training**:
Ability to communicate in Welsh

Experience of working in or floating/tenancy support in the community

Knowledge and Understanding of Welfare Benefits.

Personal Attributes
- Highly organised

Resilience

Reflective

Team player

Strong time management / prioritisation skills.

Driven and passionate

Excellent communication skills

Why Platfform

At Platfform we truly believe that staff are our number one resource, without the wonderful people who work here we would be nothing. So, we do our best to ensure people feel respected, valued, cared for and supported. Our staff really matter to us, you are at the heart of everything we do. We are passionate about training, career development and progression. There are many opportunities to learn and develop. We provide all training required to successfully deliver the role and you will be surrounded by a fully experienced and supportive team and manager. It matters to us that our workforce represents as many identities and backgrounds as possible. As such, we are committed to providing equality of opportunity for all current and prospective members of our team, at every level of the organisation. We particularly welcome applicants from black and minority ethnic backgrounds. We are committed to support flexible working and believe getting the balance right is critical to personal and professional success.

If you have any questions relating to the Recruitment process, please do get in touch with.

**Salary**: £22,321.00 per year