Quality and Performance Project Officer

3 weeks ago


Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board (125) Full time

To maintain and support management of administrative CTR/CETR systems, CTR/CETR IT databases and software in accordance with CTR/CETR processes, to ensure timely administration and recording. These databases have information with a high degree of complexity and requirement for accuracy. High quality is required for this role in maintaining, updating and checking the CTR/CETR information. To provide a full range of business support services for the Learning Disability and Autism Team, including (but not limited to) managing diaries, taking minutes, arranging CTR/CETR meetings and LAEPs with limited notice including the preparation and distribution of supporting documents and clinical reports.

To develop and maintain internal and external relationships with a high level of positive effective communication. To conduct CTR/CETR activity in accordance with relevant policies, procedures and regulations including contractual agreements. To work on own initiative with mínimal supervision, to work flexibly according to workload, and to manage own workload on a day to day basis and to determine priorities in line with the CTR/CETR Policy. To operate with the highest level of discretion and maintain confidentiality to attract the full confidence of the Senior Managers, often in connection with sensitive issues.

To manage and maintain diaries electronically to ensure the efficient planning of daily commitments. To maintain, operate and review comprehensive, up-to-date, efficient and accurate manual and electronic filing and archiving systems. To attend meetings in support of the CTR/CETR Case Managers, carry out note taking and the transcribing of minutes, accurately and the re-distribution of documentation/actions. To support FOI and Complaint requests on behalf of CTR/CETR Case Manager and keep appropriate records for the Discharge Co-ordination Team.

To carry out audits as and when required for ICBs, NHS England and /or the Quality and Performance Team. Liaise with the Hub lead and other in-patient settings to oversee the logístical aspects of organising the CTR/CETR such as booking venues at the location the patient is at, or an appropriate community venue Develop an effective tracking process to ensure that CTR/CETRs are provided in a succinct and timely manner To arrange travel To provide training and support to colleagues as appropriate.



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