Customer Service Representative

1 month ago

Didsbury, United Kingdom Essity Full time

Are you looking for a business that's serious about Customer Service? Are you passionate about delivering world class service in a B2B environment? If so come and join a leading global business in health and hygiene, delivering to major retailers and pharmacies across the UK & ROI.
- High reaching starting salary with annual reviews
- Pension 10% employer contribution
- Annual sales incentive bonus
- Holidays starting at 27 days plus bank holidays (with flexible bank holiday options)
- Staff product and discounts
- Essity Rewards (online and in-store shopping discounts)
- Benefits include: EAP support service, cycle to work scheme, gym membership discount and many more
- Local community activities and charitable initiatives

**About the Role**:
We are looking for someone who is keen to make a difference by joining our existing Customer Service team. The position is within the Consumer Goods business unit, which delivers tissue and personal care products to retailers and pharmacies across UK & ROI. Our key brands include household names such as **Cushelle, Plenty, Tena **and **Bodyform **. The Customer Service team are at the front of the business, supporting our sales agenda by the management of customer orders and deliveries, as well as developing relationships with our key customer contacts. The role covers all aspects of the Order to Cash Process from order capture to invoice generation. In this role you will report to the Customer Service Team Leader, as part of the wider Logistics and Customer Service Team.

The position is offered on a 12 month fixed term basis covering an internal secondment. This is a full-time position, and you will be based in our offices at Didsbury Towers Manchester, with hybrid working pattern of upto 2 days homeworking per week available.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

**What You Will Do**:

- Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time in relevant system according to defined process and standards (order to billing)
- Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately (after sales)
- Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints
- May make standard calculations to accurately compile and report statistics
- Enter data into databases or other computerized systems to maintain up-to-date customer records to track the status of orders, deliveries or activities and/or generate sales reports and statistics.

Please note that the role requires some weekend working. The current level required is Sat & Sun mornings (approx. 8-12), 1 weekend out of 7, on a rota basis, with one day time off in lieu given the following week.

**Who You Are**:
You are passionate about good customer service, and can talk about what good looks like. You will also be highly flexible with a solutions focused approach. Additional attributes we are looking for include:

- A passion for delivering strong customer service together with demonstrable experience in a customer focused role
- Strong IT literacy, ideally with a working knowledge of Microsoft office products
- The ability to work well under pressure ensuring deadlines are met and outcomes tracked
- A logical and methodical approach to problem solving
- Strong communication skills - both verbal and written, in English
- The ability to work both independently and as part of a team
- Proven experience of B2B customer service role

**About Our DEI Culture**:
Guided by our Beliefs & Behaviour, our culture is the foundation that connects our history with our future. At Essity, care, collaboration and inclusion are more than buzzwords, they are practiced on an everyday basis. And with a purpose of breaking barriers to wellbeing, promoting gender equality and enable customers and consumers to lead a fuller life at all stages of life, DEI is in our core.

As we work in diverse teams across geographies, cultures and professional areas, inclusive leadership is something we expect from ourselves and each other. In our leadership platform, we express this as leveraging the power of differences. From experience we know that diverse and inclusive teams are key to innovate and profitably grow our business while simultaneously address our ambitious climate targets.

**What We Can Offer You**:
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working w

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