Sales Associate, Harrods

7 months ago

London, United Kingdom Jaeger LeCoultre Full time

Reference Code: 93717**Sales Associate, Harrods**:

- London, LND, GB- PermanentJaeger-LeCoultre since its creation, Jaeger-LeCoultre has made precision an art form in its own right, balancing skills and artistry with sophistication and aesthetic finesse. In keeping with the inventive spirit initiated in 1833 by its founder Antoine LeCoultre, the artisans of the Manufacture create collections which have been at the forefront of fine watchmaking: Reverso, Master, Jaeger-LeCoultre Polaris, Rendez-Vous and Atmos - this rich legacy built by the Grande Maison over centuries serves as a constant source of inspiration in ever so pushing the boundaries through unprecedented timepieces.

**Sales Associate - Harrods**

**(Permanent, Full-time)**

**HOW WILL YOU MAKE AN IMPACT?**

As a Jaeger-LeCoultre Sales Associate, you will play a key role in representing the Maison, building trustful relationships with clients, and achieving Sales Targets.

The main focus will be on providing the best possible Clienteling experience, generating sales and client satisfaction, while maintaining proper boutique operations as per company standards.

**Sales**
- Achieve and exceed personal targets
- Support the Boutique team to achieve and exceed sales objectives
- Ensure high levels of client satisfaction through excellent sales and aftersales service skills

**Clienteling & CRM**
- Act as a role model, constantly nurture relationships with clients to generate sales leads while building sincere and durable relationships
- Build Client strategy per client typology
- Networking within the Mayfair environment to create sales opportunities for oneself & members

**Operations**
- Carry out administrative tasks such as clients’ follow-up (sales, afters sales service), general inquiries, handling clients' complaints and concerns, answer to the telephone etc.
- Follow internal procedures and corporate guidelines related to daily operations (sales, payments methods, deposit, after sales service, Boutique till system, reporting, opening/closing etc.)
- Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.

**Retail and Service Excellence**
- Anticipate clients’ specific needs
- Represents the Brand inside and outside the Boutique
- Strive to achieve 100% in Mystery shopping results for the Boutique team
- Ensure impeccable grooming standards according to guidelines

**CS / Aftersales**
- Ensure the highest level of service to After Sales Clients
- Manage complaints and proactively follow up on the repair process from registration to collection
- Ensures the timeliness of repairs taken in by the store
- Strive to achieve conversion in CS to sales

**Outreach**
- Acting as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community (Mayfair)
- Develop relationships within the Mayfair ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness, and recruit new clients
- Participate in off-site events and clienteling activities organised by Marketing and event team
- Act as a team player

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**
- Fluency in English and fluency in Chinese would be a plus
- Effective interpersonal and communication skills
- Competence in MS Office package (especially Excel) - Knowledge of SAP would be a plus
- Passionate, pro-active, enthusiastic, agile learner
- Ability to multitask and understand priorities
- Excellent organisational skills
- Detail-oriented focus in your approach to work

**HOW DO WE KEEP YOU SMILING?**

As a significant member of the Jaeger LeCoultre community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

**YOUR JOURNEY WITH US**:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
**2nd Stage - Interview with the Boutique Manager**

**3rd Stage - Interview with the Brand Director

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