Night Concierge Receptionist

**Working hours**: 31.5 hours per week 21:00 - 06:00, 4 Days on 4 Days off

**Interview Date**:To be confirmed

**Additional Salary information**:_ _**10% night workers allowance

Witham Lodge is a Salvation Army Lifehouse and has 30 rooms accommodating men and women over the age of 18 who are experiencing homelessness. We are looking to recruit a Night Concierge/Receptionist who will be the first point of contact for everyone accessing our Lifehouse. This role requires a friendly,
approachable person who will be pivotal in ensuring our vision for high quality person-centred support is delivered.

**Key Responsibilities**:

- Understand and work within the Mission and Values of The Salvation Army always acting in a professional and ethical way
when representing the organisation.
- Offer front of house service to clients/visitors ensuring they are

signed in or out where required and their queries are handled in a professional friendly manner, referring them to the relevant person where required.
- Handling of cash ensuring all accounting records are properly maintained.
- Handle all incoming telephone calls and mail appropriately.
- To use a CCTV system (after training) in line with policy.
- Work as part of overall team to ensure the most positive experience in Witham Lodge.
- Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients
- Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes
- Able to work within the Christian ethos of The Salvation Army
- Good customer service and time management skills with the ability to prioritise workload
- The ability to successfully work independently and within a team environment.
- Able to work in a busy environment and be solution focused.

**In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.**

**_ Promoting equality in the workplace and as a disability confident scheme Leader, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy._