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Specialist Call Handler

4 months ago

Derry, United Kingdom Conexus Recovery Full time

**Job description**

Conexus Recovery is seeking full time Specialist Call Handler in our Derry/Londonderry office. We offer a competitive starting salary **£20,500 with rise after probation to £21,000, plus monthly bonus, 22 annual leave days, & BUPA Health Care**. Your working hours are 37.5 hours per week.

Your shift pattern is rostered between;
- **8am - 8pm Monday to Thursday**
- **8-6pm Friday**
- **9am - 2pm on Saturdays**
- **No Sundays**

This is a Full Time permanent position and contracts currently available for immediate start. If you have previously applied you are on a waiting list.

Training will be based at our Derry/Londonderry Office.

**So, if you have a genuine passion for delivering excellence, enjoy talking to people and want to make a real difference to the customers you interact with, then this could be the role for you**

**As a Specialist Call Handler, you will report to your Team Leader and be responsible for**:

- You must speak with customers’ in a professional and empathetic manner
- Negotiating payments and payment plans
- Processing payments
- Following up on missed payments
- Update customer accounts with relevant notes and outcomes
- Ensuring all activities take place in accordance with our Company value, Data Protection principles, Treating Customer Fairly principles and Compliance

We’ll provide great training, helping you develop an in-depth knowledge of our processes and procedures, and giving you the communication and people skills you’ll need to deliver the high standards of service our customers expect.

**Our training is comprehensive, you do not need previous financial experience however, to be a successful Specialist Call Handler you should have;**
- Previous experience of working in a call centre
- Excellent customer service skills
- Ability to self-motivate and work well as part of a team with a positive attitude
- Strong listening and questioning skills
- Proven experience of dealing with vulnerable customers
- Strong organisational skills with the ability to prioritise daily workload whilst working accurately under pressure
- A genuine drive to deliver excellence and work towards KPI’s
- A good level of computer literacy with ability to pick up new skills easily

Conexus Recovery is one of the leading debt recovery agency in Northern Ireland and UK mainland and works on behalf of major blue-chip lenders, high street banks and utility companies. Due to our outstanding reputation in this area we have gone from strength to strength resulting in ongoing expansion and therefore more opportunities to join our exciting company. Conexus Recovery are not your typical contact centre; we work on behalf of banking, utility, and retail finance companies whose customers have fallen behind with their repayments.

**Coronavirus (COVID-19)**

The health, welfare and safety of our colleagues and the people we recruit is vital to us therefore we are closely monitoring Government guidance to ensure we are complying with guidelines and Conexus’s duty of care. As a business, we had to adapt quickly to respond to the COVID situation to keep doing what we are here to do which is to help our customers achieve their own financial recovery.

**Job Types**: Full-time, Permanent

**Salary**: From £20,500.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- LONDONDERRY: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Debt Management: 1 year (required)
- Customer service: 1 year (required)
- Telephony: 1 year (required)

Work Location: One location