Head of Operations

2 weeks ago

Bradford, United Kingdom First Bus Full time

Head of Operations
**Head of Operations**

**Regional**

**Competitive**

**Permanent**

**Welcome to First Bus**

It's a fantastic time to be joining the business. Not only are we at First Bus one of the country's largest bus operators - taking 1.6 million customers to their destinations every day. We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile apps and real time information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here

**About the role**:
As the key support to the Operations Director, the Head Operations is accountable for all aspects of operational performance in the local business unit. Leading the teams that deliver Operations and Service Performance across a number of locations, the role holder will build a people and customer-centric culture whilst ensuring statutory, legal and regulatory
compliance.

Collaborating with the Head of Engineering and the Commercial team, the Head of Operations will champion the continued development of disciplined operations to deliver high levels of customer experience; and ensuring that standard operational policies and procedures are
adopted consistently across their teams.

Leading the teams that deliver Operations and Service Performance across a number of locations, through effective and inspirational leadership, the Head of Operations will create a fully inclusive workplace and drive delivery of performance and financial targets in line with the local strategy and plans and the overarching First Bus strategy.

The Head of Operations will act with integrity and role model First Bus values and behaviours (‘our way') across their business units and the broader business; and through effective leadership and stakeholder management, they will ensure the needs of local authorities, investors, customers, partners, and colleagues are met.

**Key Accountabilities**:

- Together with other Heads of Function and business partners, lead the operational delivery within the defined business unit, including deputising for the Operations Director as required
- Establishes, develops, and leads the depot operations management teams, ensuring they are capable of executing the strategy and delivering on the business targets through delivery of a safe and reliable service; whilst creating an effective and inclusive culture that distinguishes First Bus positively from its competitors
- Represent First Bus, as required, including attendance of important presentations, functions, industry events and public meetings in local business areas
- Provides strong, visible, and inspirational leadership, building rapport and engagement across their local teams as well across the wider First Bus business units as appropriate.
- Through clear direction, effective leadership and coaching, drive high performance across the depot operational management teams to achieve financial, people, operational and customer service targets; and to deliver customer service excellence.
- Ensure operational performance is delivered in line with agreed standard operating procedures and implement changes to deliver best practice as required
- Supporting the Operations Director with the leadership and delivery of the First Bus Operational Excellence strategy within their local business units. Ensuring complete adherence and alignment to the First Bus OE strategy, whilst effectively contributing to future operational improvements
- Champion safety improvement activity designed to achieve First Bus' aim of zero harm
- Ensure controls are in place to manage and mitigate risk, providing assurance of compliance to the LBU SLT as required.
- Establish and drive a progressive relationship with the recognised trade union becoming familiar with local agreements and practices. Provide support to and deputise for the Operations Director in trade union pay negotiations with the relevant operational bargaining units across the local business unit.
- Supporting the Operations Director for all aspects of Business Continuity planning, training and activity; and when required to lead the response or recovery following a disruptive incident and escalating for input/decisions from the Operations Director when necessary.
- Share and embrace best practice within First Bus, whilst driving and embedding business standard processes and systems across depots
- Execution of appropriate ED&I, talent, succession, and workforce planning requirements, ensuring appropriate capability is in place to deliver against all defined product and
proposition requirements.
- Ensure all operational colleagues are competently trained in line with First Bus and compliance requirements.
- Define apprenticeship targets and execute apprenticeship requirements.
- Ensure the timely updating of service changes, disruption, and local issues in systems and to the National Contact Centre is in place at all

  • Head of Operations

    2 weeks ago

    Bradford, United Kingdom Complete Talent Services Full time

    We are looking to speak with candidates that have previous Senior Operational/Strategic leaderships experience – min 10/15 years. Who have been driven for success throughout their career, showing proven steps within their CV that demonstrates a clear path to PeopleManagement. You must be able to show how you have managed and developed teams successfully...

  • Head of Operational Finance Manufacturing

    5 days ago

    Bradford, United Kingdom Elevation Recruitment Group Full time

    Elevation Senior Finance is currently looking to recruit a Head of Operational Finance on behalf of an Innovative Manufacturing organisation in Bradford. The Head of Operational Finance is a pivotal new senior role within the finance function responsible for financial analysis, control and business partnering with the operational teams. The purpose of the...

  • Head of Operational Function, Yorkshire and The

    1 month ago

    Bradford, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 283469**Salary**: - £61,042 - £75,224**Job grade**: - Other- NPS Pay Band C**Contract type**: - Permanent**Type of role**: - Senior leadership**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location - This position is based...

  • Deputy Head of School: Nursing and Healthcare

    4 weeks ago

    Bradford, United Kingdom University of Bradford Full time

    **Faculty of Health Studies**: **School of Nursing and Healthcare Leadership**: **Salary**: - Competitive dependant on experience, in excess of £57,696**Post Type**: - Full Time**Contract Type**: - Permanent**Closing Date**: - Thursday 21 March 2024**Interview Date**: - To be confirmed**Reference**: - HR0156157-2Are you looking to join and lead an...

  • Head of Asset Management and Property Services

    1 month ago

    Bradford, United Kingdom City of Bradford MDC Full time

    Employer City of Bradford MDC Location Bradford, West Yorkshire Salary £70,134 - £79,879 pa Closing date 5 Mar 2023 Sector Corporate Services, Corporate Management Team Job role Head of Service, Manager Contract Type Full time This is an exciting new role. The Head of Asset Management and Property Services will be directly responsible for...

  • Head of Services

    1 month ago

    Bradford, United Kingdom Feversham Girls' Academy Full time

    **Head of Services** **£40,578 - £45,648** **Full time, 37 hours per week** **Permanent Contract** **A rare and exciting opportunity for an experienced Head of Services / Operations Manager for a growing Multi Academy Trust based in Bradford (BD4), West Yorkshire.** **This is a full-time role and will require working across multiple education sites...

  • West Yorkshire Combined Authority

    7 days ago

    Bradford, United Kingdom City Of Bradford Metropolitan District Council Full time

    West Yorkshire Combined Authority - Head of Assets (WYCA HOA) ID Ref. No. WYCA HOA Details Head of Assets (JR160) Grade 12, £73,036 per annum, Permanent, Full Time, Based in Leeds We are looking for an experienced leader with an understanding of the challenges and opportunities facing our transport asset base and complex transport programmes here...

  • Head of Finance Operations

    4 weeks ago

    Bradford, United Kingdom Christians Against Poverty Full time

    **Location** Bradford **Contract Type** Permanent **Department** Finance **Salary Min** 38087.46 **Full Time/Part Time** Full time **Hours** 37.50 **Closing Date** 13/02/2024 **Ref No** 10027 **Context**: CAP is a national charity that is driven to help release people from debt, poverty and their causes through partnering with local...

  • Embroidery Machine Operator

    4 weeks ago

    Bradford, United Kingdom Brand My Clothing Ltd Full time

    The individual will contribute to the operating of the machines and will be involved in all aspects of quality control. Running, setting up and maintaining the multi-head embroidery machines. Checking customer job sheets for relevant information including, logos, sizes and products. Setting the embroidery machines to the correct functions and loading with...

  • Head of Property Transactions

    4 weeks ago

    Bradford, United Kingdom Anchor Trust Full time

    **Head of Property Transactions** **£75k plus car allowance** **Bradford - office based with flexible working as an option** **About Us** We are the largest not-for-profit provider of housing and care for older people in England. We manage 60,000 homes for people in later life across almost 1,700 sites and operate in over 85% of local councils in...

  • Head of Access

    1 month ago

    Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen to join Bradford Teaching Hospitals NHS Foundation Trust as the Head of Access. This is an operational post at the heart of a large NHS Trust aiming to provide safe healthcare, of the highest quality, all the time. It offers the chance to work for a supportive leadership team that will help you develop and strengthen your...

  • Change Project Support Officer

    1 month ago

    Bradford, United Kingdom University of Bradford Full time

    **Professional Services**: **Finance, Planning, Property and Commercial Operations**: **Salary**: - £28,929 to £31,502 per annum**Post Type**: - Full Time**Contract Type**: - Permanent**Closing Date**: - Monday 22 May 2023**Interview Date**: - To be confirmed**Reference**: - HR0148205This job is only available to University of Bradford staff. It may...

  • Change Project Support Officer

    5 days ago

    Bradford, United Kingdom University of Bradford Full time

    **Professional Services**: **Finance, Planning, Property and Commercial Operations**: **Salary**: - £29,605 to £32,332 per annum**Post Type**: - Full Time**Contract Type**: - Permanent**Closing Date**: - Friday 22 September 2023**Interview Date**: - Thursday 05 October 2023**Reference**: - HR0148205-3This is an exciting opportunity to help support...

  • International Support Coordinator

    1 month ago

    Bradford, United Kingdom University of Bradford Full time

    **Faculty of Mgmt, Law and Social Sciences**: **School of Management**: **Salary**: - £25,948 to £29,762 per annum**Post Type**: - Full Time**Contract Type**: - Permanent**Closing Date**: - Friday 14 April 2023**Interview Date**: - To be confirmed**Reference**: - HR0143209This job is only available to University of Bradford staff. It may be released...

  • Assistant Head of Children

    4 weeks ago

    Bradford, United Kingdom Brathay Trust Full time

    **ASSISTANT HEAD OF CHILDREN & YOUNG PEOPLES' SERVICES** **Full time - 35 hours per week | £37,000-£42,000 | Bradford** We’re looking for an inspirational and experienced Assistant Head of Children & Young Peoples' Services to lead our work with children, young people and families within our Yorkshire communities delivering Brathay’s mission to...

  • Human Resources Operations Specialist

    1 week ago

    Bradford, United Kingdom Red Diamond Recruitment Full time

    HR Operations Manager Are you a forward-thinking leader who recognizes the pivotal role of human resources in driving business success? As the HR Operations Manager, you'll be a vital member of our team, reporting directly to the Head of HR. Your main objective will be to deliver comprehensive HR support across the organisation, covering areas such as...

  • Mind in Bradford

    4 weeks ago

    Bradford, United Kingdom Bradford Metropolitan District Council Full time

    **Mind In Bradford** **Head of People & Culture** **Salary scale**:£35,692 to £42,025 per annum** **Contract**:Permanent** **Hours: 37 hours** **Base**:Bradford City Centre** **Responsible to**:Business Development Director & Corporate Services** **Annual Leave**:25 days plus Bank Holidays** **Probationary**:6 months** If you are an experienced...

  • Asset M

    7 days ago

    Bradford, United Kingdom City Of Bradford Metropolitan District Council Full time

    West Yorkshire Combined Authority - Head of Assets (WYCA HOA) Head of Assets (JR160) Grade 12, £73,036 per annum, Permanent, Full Time, Based in Leeds We are looking for an experienced leader with an understanding of the challenges and opportunities facing our transport asset base and complex transport programmes here in West Yorkshire. This is a...

  • Head of PR and Communications

    4 weeks ago

    Bradford, United Kingdom University of Bradford Full time

    **Professional Services**: **Office of the Vice-Chancellor**: **Salary**: - £56,048 to £63,059 per annum- From 01/08/2023 salary will be £57,696 - £64,914**Post Type**: - Full Time**Contract Type**: - Permanent**Closing Date**: - Thursday 10 August 2023**Interview Date**: - To be confirmed**Reference**: - HR0151062Our strategy places people at the...

  • Head of Business Management

    6 days ago

    Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

    We are looking to recruit a Head of Business Management who will take lead responsibility for the management and development of: a) E&F Directorate policies and procedures. b) E&F Directorate Helpdesk. c) Car parking management / administration. d) E&F procurement. e) Estates & Facilities equality management system. f) E&F maintenance contracts. g) All...