Hotel Receptionist

2 weeks ago


Nottingham, United Kingdom Best Western Plus Nottingham Westminster hotel Full time

**Overview**:
We are seeking a highly motivated and customer-oriented individual to join our team as a Hotel Receptionist. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive experience during their stay. If you have excellent communication skills, a friendly demeanor, and enjoy working in a fast-paced environment, we would love to hear from you.

Reporting to the manager, your prime function will be to deliver the highest standards of customer service at all times. You will need to have excellent communication skills and the ability to remain calm under pressure. It is important to be a strong team player, with bags of enthusiasm and personality.

Previous experience in a front facing customer service environment is essential.

Guestline (Rezlynx) experience advantageous.

The role of the Reservationist/Receptionist is to be an expert in everything to do room sales and customer service. To ensure that the highest standards of hospitality and customer service are demonstrated at all times. To complete all relevant procedures as laid down. To exceed budgeted sales and customer expectation. You will be sales driven and pro-active with a keen eye for detail.

**Key tasks and responsibilities**:

- Taking reservations and group bookings
- Face to face customer enquiries
- Meeting and greeting
- Organise day to day running of reservations & reception
- Identify where room sales are unlikely to be achieved and act within company guidelines to ensure that appropriate action is taken
- Responsible maintenance of the Rezlynx database
- Agree and deliver company service standards through effective training and monitoring of departmental staff.
- Ensure that the working area of reception & reservations is immaculately presented at all times
- Ensure that your work attire is immaculate at all times
- Ensure that customer expectations are exceeded at all times
- Communicating and motivating individuals effectively towards achievement of objectives
- Responsible for guest ledgers
- Responsible for any outstanding payments on group reservations or guest ledger
- Manage and maintain all external booking links
- Support the whole team in all areas of the operation
- Responsible for up selling
- Control inventory relevant to reception and reservations
- Communicate clearly and effectively to guests and employees
- Complaint handling and dealing with customer concerns

**Miscellaneous Responsibilities**
- Follow the Company Health & Safety policy and procedures at all times.
- Ensure all documentation is completed to the agreed standard and timescale and that an effective system is in place for the filing, storage and retrieval of all documents
- To report, and where possible take actions for, any incidences of fire, damage, loss or other occurrences
- Attend any necessary meetings with the General Manager and Hotel Operations team

Must be flexible for typical working patterns of morning and evening shifts 7-3PM and 3-11pm

Salary - £11.44 per hour

Pay: £11.44-£11.50 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- Do you have the right to work in the UK

**Experience**:

- Receptionist: 2 years (required)

**Language**:

- English (preferred)

**Location**:

- Nottingham (required)

Work Location: In person

Application deadline: 30/04/2024
Expected start date: 29/04/2024



  • Nottingham, United Kingdom Mercure Hotel Full time

    We are a 4* Nottingham City Centre Hotel in Nottingham looking to recruit an energetic friendly team member into our front office team. The position is for a part time ( 40 hours per week ) night receptionist. The hours of work are: Monday: Day Off. Tuesday: 22:45 - 07:15. Wednesday: 22:45 - 07:15. Thursday: 22:45 - 07:15. Friday: 22:45 - 07:15. Saturday:...


  • Nottingham, United Kingdom Mercure Hotel Full time

    We are a 4* Nottingham City Centre Hotel in Nottingham looking to recruit an energetic friendly team member into our front office team. The position is for a part time ( 32 hours per week ) night receptionist. The hours of work are: Monday: 22:45 - 07:15. Tuesday: Day Off. Wednesday: Day Off. Thursday: Day Off. Friday: 22:45 - 07:15. Saturday: 22:45 -...


  • Nottingham, United Kingdom Mercure Hotel Full time

    We are a 4* Nottingham City Centre Hotel in Nottingham looking to recruit an energetic friendly team member into our front office team. The position is for a part time ( 32 hours per week ) night receptionist. The hours of work are: Monday: 22:45 - 07:15. Tuesday: Day Off. Wednesday: Day Off. Thursday: Day Off. Friday: 22:45 - 07:15. Saturday: 22:45 -...

  • Hotel Receptionist

    3 days ago


    Nottingham, United Kingdom The Beeches Hotel Full time

    The Beeches Hotel is looking for a full-time receptionist to join our team. As a receptionist, you will be ensuring every guest has a great experience from the moment they arrive at the hotel to when they leave. **Your duties will include**: - Welcoming guests and checking their details against their bookings - Allocating guests their rooms and taking...

  • Hotel Receptionist

    4 weeks ago


    Nottingham, United Kingdom The Beeches Hotel Full time

    The Beeches Hotel is looking for a full-time receptionist to join our team. As a receptionist, you will be ensuring every guest has a great experience from the moment they arrive at the hotel to when they leave. **Your duties will include**: - Welcoming guests and checking their details against their bookings - Allocating guests their rooms and taking...

  • Hotel Receptionist

    3 weeks ago


    Nottingham, United Kingdom Mercure Hotel Full time

    We are currently looking to recruit an extremely reliable individual into our front office team at a Nottingham city centre hotel. The position of hotel Receptionist requires the individual to work on a shift basis, 40 hours per week. The rate of pay will be £10.00 per hour. Examples of shift hours: Early Shift: 07:00 - 15:00. Mid Shift: 12:00 - 20:00 (...

  • Hotel Receptionist

    3 weeks ago


    Nottingham, United Kingdom Mercure Hotel Full time

    We are currently looking to recruit an extremely reliable individual into our front office team at a Nottingham city centre hotel. The position of hotel Receptionist requires the individual to work on a shift basis, between 24 & 32 hours per week dependent on company needs. Examples of shift hours: Early Shift: 07:00 - 15:00. Mid Shift: 12:00 - 20:00 ( or...

  • Hotel Receptionist

    4 weeks ago


    Nottingham, United Kingdom Lace Market Hotel Full time

    The Lace Market Hotel is a 51 bedroom boutique hotel in the centre of Nottingham. We are currently recruiting for a full time receptionist to join our team. You will ideally have some experience of working in hospitality in a front facing reception role; but the most important thing is that you have a great personality and a passion for providing amazing...

  • Hotel Receptionist

    4 weeks ago


    Nottingham, United Kingdom Lace Market Hotel Full time

    The Lace Market Hotel is a 51 bedroom boutique hotel in the centre of Nottingham. We are currently recruiting for a full time receptionist to join our team. You will ideally have some experience of working in hospitality in a front facing reception role; but the most important thing is that you have a great personality and a passion for providing amazing...

  • Hotel Receptionist

    2 weeks ago


    Nottingham, Nottingham, United Kingdom Mercure Hotel Full time

    We are currently looking to recruit an extremely reliable individual into our front office team at a Nottingham city centre hotel.The position of hotel Receptionist requires the individual to work on a shift basis, 40 hours per week. The rate of pay will be £10.00 per hour.Examples of shift hours:Early Shift: 07:00 - 15:00.Mid Shift: 12:00 - 20:00 ( or any...

  • Hotel Receptionist

    3 weeks ago


    Nottingham, United Kingdom Colwick Hall Hotel Full time

    We are looking for an energetic receptionist with lots of passion on delivering a fantastic customer experience. Must have experience of working on a busy reception. Shifts are 8-3pm/3-10pm, does include working weekends, bank holidays and Christmas. Duties include: Checking guests in and out, taking reservations for the hotel and restaurant, taking...

  • Hotel Receptionist

    2 weeks ago


    Nottingham, Nottingham, United Kingdom Colwick Hall Hotel Full time

    We are looking for an energetic receptionist with lots of passion on delivering a fantastic customer experience.Must have experience of working on a busy reception.Shifts are 8-3pm/3-10pm, does include working weekends, bank holidays and Christmas.Duties include:Checking guests in and out, taking reservations for the hotel and restaurant, taking credit card...

  • Hotel Receptionist

    3 weeks ago


    Nottingham, United Kingdom DoubleTree by Hilton Nottingham-Gateway Full time

    **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Ensure...

  • Hotel Receptionist

    3 weeks ago


    Nottingham, United Kingdom DoubleTree by Hilton Nottingham-Gateway Full time

    **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Ensure...

  • Hotel Receptionist

    2 weeks ago


    Nottingham, Nottingham, United Kingdom DoubleTree by Hilton Nottingham-Gateway Full time

    What will I be doing?As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Ensure an efficient...

  • Hotel Receptionist

    2 weeks ago


    Nottingham, Nottingham, United Kingdom DoubleTree by Hilton Nottingham-Gateway Full time

    What will I be doing?As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Ensure an efficient...

  • Hotel Receptionist

    1 week ago


    Nottingham, Nottingham, United Kingdom Mour Hotel Full time

    Mour hotel is a 4-star boutique hotel situated centrally on the Sherwood Business Park amongst an array of upmarket businesses and at a stone throw away from junction 27 of the M1. Designed by Amanda Rosa, the imposing building has an American loft feeling offering a quirky, yet luxurious place to meet, dine and sleep. Awarded most stylish hotel in 2006,...

  • Hotel Receptionist

    2 weeks ago


    Nottingham, Nottingham, United Kingdom Mour Hotel Full time

    Mour hotel is a 4-star boutique hotel situated centrally on the Sherwood Business Park amongst an array of upmarket businesses and at a stone throw away from junction 27 of the M1. Designed by Amanda Rosa, the imposing building has an American loft feeling offering a quirky, yet luxurious place to meet, dine and sleep. Awarded most stylish hotel in 2006,...

  • Hotel Receptionist

    6 days ago


    Nottingham, United Kingdom DoubleTree by Hilton Nottingham-Gateway Full time

    This opportunity will be for anywhere between 8 hours up 32 hours a week, depending on the needs of the business. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the...

  • Hotel Receptionist

    4 weeks ago


    Nottingham, United Kingdom Harts Hotel Full time

    **Harts Hotel & Kitchen** is actively recruiting for an enthusiastic aspiring or established Reception Manager! The Reception Manager is responsible for managing a reception team of four reception team members. Hotel duty management is a component to this role, which involves both early shifts, late shifts and weekends as required. Full training is...