Guest Services Assistant
2 weeks ago
**Guest Services Assistant**
**Location**:Woodland Lakes Lodges
**Contract**:Permanent
**Hours**: 40 hours per week - weekends required
**Remuneration**:£10.42 per hour
**What we need, in a nutshell**
We're currently looking for a Receptionist to join our Guest Services Team ensuring we give the best service to all our guests. Guest Services is the main contact point for all guest enquiries and also the key information area for all nature of requirements during their visit.
**Who are we?**
Our holidays are amazing and it's our people who bring everything to life. We pull out all the stops, add the bells and whistles and put our hearts and souls into it, so that our guests can enjoy the greatest of Great British holidays. At Away Resorts, we like to have fun, so if you do too, and you would also like to be part of an award winning company with big plans - we need to talk.
**What you'll be doing**
- Checking our Guests in providing them with all the information they need to know to start their break.
- You will be first point of contact for all our day visitors.
- Checking Guests out and ensuring they enjoyed their stay. Asking for feedback.
- Dealing with general enquiries this could cover a whole spectrum of the Parks operation so a willingness to learn is key.
- Dealing with complaints by finding the right solution for the Guests to enable them to enjoy the rest of their stay.
- Taking bookings and identifying potential sales opportunities.
**Skills, experience and qualities you’ll need**
We’ll provide training, but you must:
- You will be using a computer on a daily basis so you will need to be computer literate.
- Experience working within a customer facing role.
- Works well under pressure a good communicator too
- Customer focused Friendly & helpful attitude
- Calm and methodical but of strong character this is a busy place
- Attention to detail even little ones and high standards
It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - if that’s fired up your curiosity, have a read about it hereand decide if it describes you. In exchange for your loyalty and hard work we offer high job satisfaction in an environment that is fast moving with a business that is continually developing and evolving.
**What we can offer you**
Whether you work one day a week or 5, this is what we can offer you:
- Competitive Pension
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and recognition
**Want to join our team? Here’s how to apply**
**Our Promise to You**
Holiday Heroes come with all sorts of different super-powers, and we welcome them all
We embrace diversity, inclusion and equal opportunities. From our investors, to our teams we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want to bring your whole self to work
**Good Luck**
**Job Types**: Part-time, Fixed term contract
Pay: £11.44 per hour
Expected hours: 20 per week
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
Work Location: In person
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