Customer Service Advisor

7 months ago

Basingstoke, United Kingdom Lavazza Professional Full time

**Who are we?**

Lavazza Professional is the Business-to-business (B2B) arm of Lavazza Group; as a brand we have grown over the last 120 years from a small Italian artisanal company to an industrial giant. Throughout our growth, we have remained family owned, and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility.

At Lavazza Professional, our goal is to fuel workplace productivity and wellness, we bring high performance vending technologies to offices and factory floors in over 10,000 businesses across the UK. Partnering with some of the nation’s best loved drinks brands, we make sure choosing the perfect menu couldn’t be easier. With significant investment into research and development, we now offer a wide range of customised vending solutions and our range is ever expanding.

As a company, we are proud to announce our “Roadmap to Zero”, our aim is to completely neutralise the Group’s carbon footprint by the end of 2030. With an investment of about €50million in the 2020-2021 period, you can be proud to join a company dedicated to sustainability, innovation, and employee development.

**What is the role?**

We have a new opportunity available for a **Customer Service Administrator** to join the UK Service team. acting as ambassador for the Lavazza Professional brand.

Planning and prioritisation skills to effectively manage a high varied workload in a pressurised and often deadline focused environment.
- Excellent knowledge of customer types and current products and ability to manage these.
- Strong knowledge of Customer Service core processes.
- Dealing with ambiguity - ability to change course at any given time.
- Delivery of a one-stop shop, owning queries through to resolution.
- Incoming Calls - Delivering exceptional call handling skills in line with set KPI’s with high professionalism.
- Administration - Delivering a high level of order placement via all communication channels.
- Outbound Calls - Delivering required targets for adhoc campaigns.
- Management of process documentation on Reliance (Lavazza Professional Document storage point)
- Dealing with incoming contact from our customer base and field-based associates.
- Good understanding of Lavazza products and service to keep customers informed for better customer satisfaction.
- Technical knowledge

Skills Required
- Attention to detail & high level of accuracy
- Customer Service NVQ or equivalent
- Team Player.
- Excellent written / verbal communication skills.
- Good IT skills with experience in SAP, Salesforce and Microsoft Office.
- Strong telephone techniques and mannerisms.
- Ability to build good working relationships with internal and external customers.
- Problem solving ability

**In exchange we will offer you**:

- Competitive Salary
- 25 days holiday plus bank holidays (pro-rated as per contract length)
- Pension Scheme
- Private Health Care
- Subsidised Café
- Complimentary fruit on site
- Ample free parking
- Employee social events such as Summer BBQ’s, Easter Hunt etc
- Plus, a range of health and wellbeing benefits

**Job Types**: Full-time, Permanent

**Salary**: £27,650.00 per year

**Benefits**:

- Bereavement leave
- Canteen
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 3 years (required)

Work Location: In person

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