Operations Manager
4 weeks ago
The successful Operations Manager will set and deliver the operational management strategy, objectives and KPI's for all activities by providing effective strategic operational direction, governance including oversight and building excellent internal andexternal stakeholder relationships. As the Operations Manager you will be an experienced leader of teams willing to coach and mentor. Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be partof our success story
As the Operations Manager here's some of what you will be doing
Lead the Operational Management processes.
Managing multiple Operational teams from Onboarding to Billing.
Coaching and mentoring a high performing team of Operational Team Leaders to ensure appropriate customer engagement to deliver prompt billing. - Through your direct report manage high profile billing portfolios.
Manage and maintain "1st time right" through Operational areas.
Cross department liaison with other departments to resolve customer issues and improve operational processes.
Work with Customer Insight team to increase process efficiency and reduce waste demand.
Deliver campaigns through internal resources to support operational queries.
Manage operational queries through an Agile methodology, troubleshoot and resolve them in an expedited time frame.
Support operation department with acquisitions and mergers.
Once successful as the Operations Manager you will receive the following extensive benefits
24 days annual leave + bank holidays
Hybrid working
Annual leave purchase
Learning and development opportunities
Employee perks and support
Recognition and reward
Day off on your birthday
Death in service and critical illness cover
Plus many more
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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