Gallery Supervisor

Here at Whistlefish we are constantly striving to enhance, fulfil and excite our customers when visiting one of our vibrant galleries across Devon and Cornwall. As one of our Team Members you are the face of our business and our ethos.

The Gallery Supervisor will have responsibility for the day to day basic running of our Gallery located in Salcombe and ensuring exceptional customer service at all times. Whilst this is a supervisory role, you are still expected to rota yourself into the shift pattern and work autonomously wherever possible when covering shifts.

Main Role and Responsibilities to include:

- Overall responsibility for the running of the retail outlets.
- Ensure promotions are accurate and merchandised to the company’s standards.
- Manage, recruit and motivate sales staff, including managing the staff rota.
- Keeping within the aims and objectives of Milkwood Publishing Ltd.
- Seeking opportunities to drive sales.
- Provide exceptional customer service and ensure that all staff deliver the same.
- Respond effectively to customer comments and complaints.
- Receive deliveries from our in house delivery drivers, check off as correct and deal with any errors. This may involve contacting Head Office by telephone.
- Execute and monitor loss prevention and damages.
- Ensure employee awareness of Health & Safety and emergency procedures.
- Liaise with Head Office on staffing matters including recruitment and timely submission of staff timesheets.
- Ensure the interior and exterior of store is maintained to company standards.
- Management of all store operational issues including store administration, price changes, display.
- Answer any queries they may have which may include stock availability, details of special offers, pricing, promotions, company policies and other information as required.
- Serving customers at the tills and handling customer’s transactions including card and gift cards.
- Keep the shop floor, shelving and stock clean and tidy constantly..
- Restock items ensuring they are attractively displayed as per company policy.
- Professionally and accurately advise on and deal with any mail order items as per company policy.
- Work according to the company Health & Safety requirements and, deal with any Health & Safety concerns swiftly taking advice as necessary
- Work professionally and communicate with colleagues, managers and Head Office at all times to ensure information is received and passed effectively.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £12.50 per hour

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- Are you able to reliably commute to Salcombe,

Work Location: One location