Warranty Claims Lead

4 weeks ago

Hook, United Kingdom Cinch Cars Full time

April 04, 2024
- **Advert ID**:538933
- **Job Reference**:GP1022150HooWCL
- **Location**:Hook
- **Job Type**:Permanent

We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.

We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting roadmap of innovative products to grow our customer offering as preference for buying cars online grows.

**Purpose of the role**:

- We provide customers a free 90-day warranty with their vehicle, through this we manage around 5,000 repair authority related actions on 1link per month, as well as some outside of 1link, which on average we aim to respond to within 15 minutes.
- The purpose of this role is to oversee the management of warranty and non-warranty vehicle repair requests, primarily via 1link but also direct with garages.
- To lead, coach and develop the Warranty Executives, providing an escalation point as required taking ownership of escalated authorisation cases, whilst demonstrating excellent negotiation & influencing skills.
- This role will support managing our vehicle repair costs, and reducing downtime on customers cars.

**Role Accountabilities**:

- The role holder will be responsible for the day to day management of repair/authorisation requests.
- Monitor & guide the warranty executives to ensure that claim/authorisation request qualification/verifying is relative & appropriate.
- Monitor & manage the agreed KPIs for claims management, and reporting as required.
- The role holder will be responsible for making the final decision on approving/declining claims within their authority limits, and reviewing claims above your authorisation limit and submit to Senior Management for approval (Together with your recommendation for next steps).
- Support the cinch Finance Team with reconciliation queries around repair costs.
- Deputise for the Technical Team Leader when required.
- Participate in supplier review meetings as required (Epyx/RAMP/EMAC etc).
- Monitor & follow up on outstanding repair requests/requests for information in order to minimize customer vehicle downtime.

**Knowledge and Experience**:
**Essential**:

- Problem solving skills
- Attention to detail
- Warranty knowledge
- An understanding of CRA2015
- Proficient in basic use of, Microsoft Office Suite products, including Word, Excel, Teams & E Mail programmes.
- Fully conversant in use, and functionality of 1link platform.

**Good to have**:

- Technical vehicle knowledge (Level 3 Vehicle Maintenance & Repair NVQ or equivalent preferred).
- Dealer experience.
- Understanding of the customer journey and the importance of delivering a great customer experience is essential.
- Excellent communication skills with a passion for finding solutions and a keen eye for next issue avoidance.
- Well-organised with excellent attention to detail and the ability to multi-task.
- Warranty claims handling.
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability._

We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting roadmap of innovative products to grow our customer offering as preference for buying cars online grows.

**Purpose of the role**:

- We provide customers a free 90-day warranty with their vehicle, through this we manage around 5,000 repair authority related actions on 1link per month, as well as some outside of 1link, which on average we aim to respond to within 15 minutes.
- The purpose of this role is to oversee the management of warranty and non-warranty vehicle repair requests, primarily via 1link but also direct with garages.
- To lead, coach and develop the Warranty Executives, providing an escalation point as required taking ownership of escalated authorisation cases, whilst demonstrating excellent negotiation & influencing skills.
- This role will support managing our vehicle repair costs, and reducing downtime on customers cars.

**Role Accountabilities**:

- The role holder will be responsible for the day to day management of repair/authorisation requests.
- Monitor & guide the warranty executives to ensure that claim/authorisation request qualification/verifying is relative & appropriate.
- Monitor & manage the agreed KPIs for claims management, and reporting as required.
- The role holder will be responsible for making the final decision on approving/declining claims within their authority limits, and reviewing claims above your authorisation limit and submit to Senior Management for approval (Together with your recommendation for next steps).
- Support

  • Warranty Claims Lead

    6 days ago

    Hook, Greater London, United Kingdom Cinch Cars Full time

    April 04, 2024- Advert ID:538933- Job Reference:GP1022150HooWCL- Location:Hook- Job Type:PermanentWe're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That's it. We're putting drivers first and we've ripped up the rule book to make sure that happens.We're a customer-first ecommerce...

  • Commissioning and Warranty Technical Supervisor

    6 days ago

    Hook, Greater London, United Kingdom Siemens Full time

    We understand that a successful business relies on the well-being of our employees. Therefore, we always prioritize our team members. Our global and diverse team is excited to support and challenge you to grow in various aspects. Who knows where our shared journey will lead you?We are currently looking for a Commissioning & Warranty Technical Supervisor to...

  • Commissioning and Warranty Technical Supervisor

    3 weeks ago

    Hook, United Kingdom Siemens Full time

    We know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?We are currently recruiting for a Commissioning & Warranty Technical Supervisor to join us in our...

  • Commissioning and Warranty Technical Supervisor

    4 weeks ago

    Hook, United Kingdom Siemens Full time

    We know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?We are currently recruiting for a Commissioning & Warranty Technical Supervisor to join us in our...

  • Materials Controller

    6 days ago

    Hook, Greater London, United Kingdom Siemens Full time

    To solve the greatest challenges of our era, we need transformative problem solvers who can turn the impossible into reality. Siemens Mobility is where you can thrive, challenge the status quo, make a difference, and grow alongside a team of passionate tech innovators. Ready to join us? Siemens Mobility seeks a Materials Controller to join our...

  • Materials Controller

    1 week ago

    Hook, United Kingdom Siemens Full time

    To solve the greatest challenges of our era, we need transformative problem solvers who can turn the impossible into reality. Siemens Mobility is where you can thrive, challenge the status quo, make a difference, and grow alongside a team of passionate tech innovators. Ready to join us? Siemens Mobility seeks a Materials Controller to join our...

  • Materials Controller

    6 days ago

    Hook, United Kingdom Siemens Full time

    To solve the greatest challenges of our era, we need transformative problem solvers who can turn the impossible into reality. Siemens Mobility is where you can thrive, challenge the status quo, make a difference, and grow alongside a team of passionate tech innovators. Ready to join us? Siemens Mobility seeks a Materials Controller to join our...

  • Vehicle Technical Support Executive

    3 weeks ago

    Hook, United Kingdom Cinch Cars Full time

    June 05, 2024 - **Advert ID**:565496 - **Job Reference**:GP1066660HooVTSEH - **Location**:Hook - **Job Type**:Permanent **Location**:Hook/ Hybrid - 3 days in the office We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve...

  • Vehicle Technical Support Executive

    2 weeks ago

    Hook, United Kingdom Cinch Cars Full time

    March 22, 2024 - **Advert ID**:533899 - **Job Reference**:GP1012797HooVTSE - **Location**:Hook - **Job Type**:Permanent We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that...

  • Vehicle Technical Support Executive

    6 days ago

    Hook, Greater London, United Kingdom Cinch Cars Full time

    June 05, 2024- Advert ID:565496- Job Reference:GP1066660HooVTSEH- Location:Hook- Job Type:PermanentLocation:Hook/ Hybrid - 3 days in the officeWe're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That's it. We're putting drivers first and we've ripped up the rule book to make sure...

  • Vehicle Technical Support Executive

    1 month ago

    Hook, United Kingdom Cinch Cars Full time

    We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting...

  • Vehicle Technical Support Executive

    3 weeks ago

    Hook, United Kingdom Cinch Cars Full time

    We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting...

  • Vehicle Technical Support Executive

    3 weeks ago

    Hook, United Kingdom Cinch Cars Full time

    **Location**:Hook/ Hybrid - 3 days in the office We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already...

  • Vehicle Technical Support Executive

    3 weeks ago

    Hook, United Kingdom Cinch Cars Full time

    **Location**:Hook/ Hybrid - 3 days in the office We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already...

  • Vehicle Technical Support Executive

    2 weeks ago

    Hook, United Kingdom Cinch Cars Full time

    We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting...

  • Vehicle Technical Support Executive

    4 weeks ago

    Hook, United Kingdom Cinch Cars Full time

    **Location**:Hook/ Hybrid - 3 days in the office We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already...

  • Vehicle Technical Support Executive

    3 weeks ago

    Hook, United Kingdom Cinch Cars Full time

    **Working hours**:Part time / flexible. We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already driving...

  • Vehicle Technical Support Executive

    3 weeks ago

    Hook, United Kingdom Cinch Cars Full time

    **Working hours**:Part time / flexible. We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already driving...

  • Vehicle Technical Support Executive

    6 days ago

    Hook, Greater London, United Kingdom cinch Full time

    Job DescriptionWe're cinch. Our mission is simple – remove the faff from buying and changing cars, giving customers more choice, with more ease. That's it. We're putting drivers first and we've ripped up the rule book to make sure that happens.We're a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an...

  • Vehicle Technical Support Executive

    1 month ago

    Hook, United Kingdom cinch Full time

    We're cinch. Our mission is simple – remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following...