Service Delivery Manager

3 weeks ago


Canary Wharf, United Kingdom Elevate Recruitment Limited Full time

Service Delivery Manager (SDM) requiredfor our client a mobile service provider to be responsible for the operational customer experience of small and medium accounts, including service delivery (On-boarding / Project Management) and In-life / Service managementduring the complete contract life-cycle providing high quality service while exceeding customer expectations.

This is a fantastic opportunity (can be hybrid working) based out of our clients’ prestigious London offices in London and offers an attractive salary c£50K and benefits package.

**Service Delivery Manager (SDM) -Skills and Experience Required**:

- At least 2 years’ experience in Project Management and/or Service Management in a Service delivery role
- Mobile Telecommunications knowledge 3G/LTE, Services, products, etc.
- Ideally experience of Voice recording products
- Mobile devices knowledge, IOS, Android, Blackberry, etc.
- Knowledge of billing processes and systems
- Excellent communicator; able to build excellent rapport with customers
- Ability to understand customer requirements; ability to set/manage customer expectations and deliver on them
- High attention to detail; ability to manage a busy work load; able to work independently; analytical, organizational skills
- Fluency in English is mandatory; French and/or German language a plus
- A self-starter is required who is able to operate independently and senior enough to represent the clienton different customer facing situations.

**Service Delivery Manager (SDM) -Key Responsibilities**:

- On-Boarding of new or existing accounts / Project Management
- Ensure customer requirements align with contract and its execution
- Align comms, resources and plans with customer counterparts
- Use Project Management techniques to secure internal resources (PM, billing, device supply, networks, etc.) and so project manage the On-boarding
- Handover from on-boarding into In-life Business As Usual Life Cycle Journey / In-life management
- Proactively drive the end to end customer experience and satisfaction as a customer advocate
- Be the on-going relationship person for the whole account (not only one contract, one project or one product) on all post sales aspects
- Hold regular Service review meetings proposing service improvement initiatives
- Be the customer escalation point for small and medium accounts

Please forward your CV to us and we will contact you to discuss the role in more detail including details of the competitive remuneration package including a salary to £50K and the benefits of working in this exciting, dynamic mobile/telco environment.



  • Canary Wharf, United Kingdom Velocity Recruitment Full time

    Job Title – Technical Services Manager My client is a global leading provider in facilities managerment and they are looking for a Technical Services Manager to operate the building services for one of their prestigious contracts within the finacncial sector, located in Canary Wharf. Purpose of the role * Responsible for managing a team of technicians...


  • Canary Wharf, United Kingdom Velocity Recruitment Full time

    Job Title – Technical Services ManagerMy client is a global leading provider in facilities managerment and they are looking for a Technical Services Manager to operate the building services for one of their prestigious contracts within the finacncial sector, located in Canary Wharf.Purpose of the role * Responsible for managing a team of technicians and...

  • Operations Manager

    1 month ago


    Canary Wharf, United Kingdom Reed Hospitality Full time

    Do you want to work for a forward thinking company where you are a person and not just number, I have worked with my client for the last 6 years, they are an organisation who want to attract the very best engineering, managers and operations staff, in turnthey welcome you in as a valued employee where you can succeed and become he best version of...

  • Securities Services

    1 month ago


    Canary Wharf, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** As an Associate within the Securities Services Financial Resource Management (FRM) group you will have immediate front office focus on Liquidity, Cash, Agency Lending, Custody and Fund Accounting businesses. Your role will be to work within the FRM team & relevant Product and Solutions heads to optimize their financial resource footprint...


  • Canary Wharf, United Kingdom PE Global International Full time

    PE Global Recruitment is delighted to be partnered with a leading construction contractor to recruit a Technical Service Coordinator to join the team in London. This is a full time, permanent opportunity based in Canary Wharf. Purpose of Role Ensure all building services activities are coordinated with other construction activities from specification and...


  • Canary Wharf, United Kingdom PE Global International Full time

    PE Global Recruitment is delighted to be partnered with a leading construction contractor to recruit a Technical Service Coordinator to join the team in London. This is a full time, permanent opportunity based in Canary Wharf.Purpose of RoleEnsure all building services activities are coordinated with other construction activities from specification and...


  • Canary Wharf, United Kingdom Claibon Recruitment Full time

    **Customer Services Representative (12 months Fixed Term Contract)** **Mon-Fri** **Canary Wharf, E14** **£40,000 - £45,000 per annum** Courteous and professional Customer Service Representative required at these two prime residential developments in Canary Wharf to act as the main point of contact for all enquiries, visits, handovers and defects...


  • Canary Wharf, United Kingdom The Pensions Ombudsman Full time

    **The Pensions Ombudsman**has an opportunity for a **Facilities and IT Support Manager**to join our team based in **Canary Wharf**with agile working in accordance with the policy. You will be working **full or part-time basis** on a **permanent contract. **You will receive a**competitive salary of £35,000 per annum.** **Who are we?** It is an exciting...

  • Business Analyst

    1 month ago


    Canary Wharf, United Kingdom Proactive Appointments Full time

    **Business Analyst - MUST HAVE PROJECT MANAGEMENT EXPERIENCE** Our client is looking for a PM/BA to join their busy IT dept. You will ideally come from a Technical background and have a background in Financial Services or Banking. Hybrid working available. **Skills/Experience** Minimum 3-5 years’ experience in project environment either as a Business...


  • Canary Wharf, United Kingdom Proactive Appointments Full time

    **Project Manager/Business Analyst - Technical background** Our client is looking for a PM/BA to join their busy IT dept. You will ideally come from a Technical background and have a background in Financial Services or Banking. Hybrid working available. **Skills/Experience** Minimum 3-5 years’ experience in project environment either as a Business...


  • Canary Wharf, United Kingdom OPRA Group Full time

    **Role Duties**: - Stakeholder management - Timely and accurately capturing, execution and settlement of all investor subscription, redemption, stock transfer, conversion and switch transactions as well as any other fund activities as they arise. - Administration - Problem solving - Advisory **Essential Skills**: - Customer services experience - Financial...


  • Canary Wharf, United Kingdom Unify Full time

    Unify HQ are delighted to be recruiting a Mechanical Project Manager to work for a growing turnkey contractor within their Data Centre business unit. Part of a larger organisation their data centre division is relatively new, giving any new recruits excellent career progression opportunities whilst also retaining the security of working for a larger company....


  • Canary Wharf, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Use your strong analytical and numerical skills as well as your knowledge of derivatives and hedging products to play a significant role in our Trade Support team. As a Trading Services Associate in Trade Support, you'll be responsible for understanding trading structures to accurately capture all transactions, complete reconciliation...


  • Canary Wharf, United Kingdom Unify Full time

    Unify HQ are delighted to be recruiting a Mechanical Project Manager to work for a growing turnkey contractor within their Data Centre business unit. Part of a larger organisation their data centre division is relatively new, giving any new recruits excellent career progression opportunities whilst also retaining the security of working for a larger company....


  • Canary Wharf, United Kingdom Thomas Webb Full time

    Position: Residential Building ManagerLocation: Canary WharfSalary: £65kHours/days: Monday to Friday 08:00 - 17:00Start date: 03/07/2024Thomas Webb Recruitment has an exciting opportunity for an experienced Residential Building Manager to work at one of London's premier 5 star residential buildings in the Heart of Canary Wharf.The development comprises...

  • Project Managers

    1 month ago


    Canary Wharf, United Kingdom Lorien Full time

    In order to be successful in securing one of these Technology Project Manager roles you will need to have demonstrable experience of working either directly for an Insurance Company or from within a major Consultancy / Systems Integrator where your clientshave included major Insurance clients. As Project Manager you will have been responsible for the end to...

  • Head Chef

    4 days ago


    Canary Wharf, United Kingdom Pergola on the Wharf Full time

    Head Chef/Kitchen Manager At Pergola on the wharf Head Chef/Kitchen Manager - Canary Wharf. Salary package £45,000-£55,000 OTE. Plus uncapped bonus opportunity. On going Training and development. Fast pace, High volume, Kitchen Specifications, Standards Focused, Results driven This is an exciting opportunity to come join our team at pergola on the...


  • Canary Wharf, United Kingdom Plan B Recruitment Full time

    We are looking for a **Customer Service & Sales **assistant to manage assigned client campaigns. You will address customer concerns and contact prospects to expand our clients portfolio. We expect you to be an energetic, goal-driven person with excellent communication skills. This role may often be challenging so you should be able to remain calm and polite...

  • Team Assistant

    1 month ago


    Canary Wharf, United Kingdom Tiger Recruitment Full time

    **Team Assistant - Financial Services** **Ongoing temporary contract** **£17 - £20p/h** A wonderful opportunity has arisen for an experienced Team Assistant to join a globally recognised financial services firm with stunning offices located in Canary Wharf. My client is looking for a proactive self-starter with a strong work ethic to support a large team...

  • Client Service

    6 days ago


    Canary Wharf, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Are you looking to become a valuable member of a global team? Join us in Markets Transition Management Teamwhich operates globally with teams supporting clients and CIB Markets Sales in US, EMEA and APAC. As a Client Service - Senior associate in the Markets Transition, you will closely with Corporate & Investment Bank Markets Sales,...