Customer Support Advisor

3 weeks ago

York, United Kingdom Gemini Worktops Full time

Gemini Worktops are a highly successful, leading local designer and manufacturer of high-quality, bespoke worktops and surfaces. Through growth, we are now seeking to recruit a Customer Support Advisor to join our Customer Support team.

In this role, you will be helping our customers by answering queries, explaining the process, and advising on the design and installation of our worktops.

**Customer Support Advisor - Mon-Fri (**8 am **to **5 pm**) - Permanent - Up to £26k**

This role will work on the Customer Support team and reports to the Customer Support Supervisor.

**Responsibilities**
- Quickly identify customer needs and resolve them to handle up to 50 interactions per day;
- Retain our customers and ensure their successful worktop installation;
- Use computer-based software to handle all customer communication in an efficient and friendly manner;
- Become an expert in Gemini Worktop‘s products and services and be able to use this knowledge to resolve customer questions;
- Support other departments of Planning, Sales & Marketing by sharing product expertise as needed;
- Remain professional and polite, even when faced with frustrated customers.

**Experience/Skills**
- Interest in the Home Renovation / DIY / kitchen design industry;
- Desire to work at a fast-growing family business;
- A customer-first mindset;
- Ability to form relationships across the organization;
- Ability to solve complex issues in the field of worktop design & installation and communicate those solutions in digestible, easy-to-understand ways.

**Personal Attributes**
- Friendly, Personable, and Positive
- Enjoys working with and speaking to people
- A positive attitude with enthusiasm to learn and determination to succeed
- An inquisitive mindset with a helpful, friendly, confident, and professional telephone manner
- Natural ability for written communication with a high standard of grammar, spelling and attention to detail
- Superb organisational and computer skills, along with timely and accurate typing skills

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
Social distancing, hand sanitiser and optional mask wearing

**Experience**:

- customer service: 2 years (preferred)
- Administrative: 2 years (preferred)

Work Location: One location

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