Cafe/bar General Assistant

4 weeks ago


Bristol, United Kingdom Watershed Full time

**Applications Only Accepted Though Our Website**:
**Purpose of job**

Watershed is Bristol's cultural meeting place of choice. Our Café & Bar provides a welcoming hospitality offer. The post holder will work as part of a team providing an excellent visitor experience, maintaining consistently high levels of customer service, cleanliness and product knowledge, across our customer service departments: Café & Bar, Kitchen, Events and Front of House.

**Main responsibilities**
- Deliver high levels of customer care at all times ensuring the highest possible standards in presentation and quality of food / beverages served and customer experience;
- Maintain an up-to-date knowledge of Watershed activities and all products on offer from the Café Bar and Events menu to ensure effective advice to customers;
- Undertake clearing and cleaning requirements in the Café/Bar, Kitchen, and Events spaces before, during and after service;
- Operate equipment accurately and in line with policy and procedures;
- Maintain an awareness and administration of stock control and procedures;
- Maintain health, safety and hygiene standards at all times within all catering areas;
**Key performance indicators**
- Excellent food and beverage product knowledge maintained at all times;
- Highest standard of customer service delivered to staff and customers at all times;
- Accurate handling of tills, cash and other transactions;
- Stock control and rotation records kept up-to-date;
- Health & Safety/Food hygiene standards maintained at all times;
- Service areas cleaned and cleared to the required standards.

**Essential criteria**
- Proven experience of delivering excellent customer service within a catering environment.
- Recognised certificate or demonstrable knowledge of Health and Safety and Food Hygiene training.
- Able to prioritise work and work on own initiative as well as working well in a team
- Experience of handling cash.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 16-40 per week

**Salary**: £10.90 per hour

Expected hours: 16 - 40 per week

Work Location: In person

Application deadline: 01/09/2023



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