Administrator

3 months ago


Caernarfon, United Kingdom Snowdonia Fire Protection Limited Full time

We are currently seeking a Customer Support Administrator to join our family-owned company. We have been in operation since 1974 - initially specializing in the supply, installation and maintenance of Fire protection equipment, but now also Sprinkler and Security systems too - including Intruder alarms, CCTV and Door Access systems.

We are looking for someone who has the following experience and skills from working in a commercial environment:

- Experience of dealing with customers over the telephone, accompanied by an excellent telephone manner
- Excellent IT skills - including MS Word, Excel & Outlook
- Excellent verbal & written communication skills
- Competence and accuracy with Data entry
- Ability to pay attention to detail

Due to our rural location, transport is essential.

Based in our Head Office in Waunfawr, near Caernarfon, the role will involve the following:

- Answering telephone in a professional manner and responding to client queries and requests, forwarding calls to other members of the team as appropriate
- Arranging site visits for engineers - for emergency or routine maintenance attendance to site
- Clear and accurate completion of Service and Remedial works documentation from engineer PDA’s and paper copies as appropriate
- Submission of service certification and invoices to clients, increasingly through use of electronic communications or client cloud-based systems
- Maintenance of client service spreadsheets
- Mail merge appointment letters for client schedules

The above is not an exhaustive list of duties, and other reasonable duties may be required to support the on-going progress of this progressive, local company.

**Job Types**: Full-time, Permanent

**Salary**: From £12.00 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person

Reference ID: ADMIN 04-24


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