Brand Ambassador
5 months ago
Job description
PRINCIPAL ACTIVITIES:
- Greet customers warmly on the store floor
- Listen attentively to customers’ requirements, provide a quality service and advice to help them make their choices
- Inspire customers to dream by introducing them to our products
- Sell our cosmetics products with enthusiasm and deliver the highest quality after-sales service in order to retain customers
- You will have an excellent knowledge of the house’s products and will achieve additional sales alongside the product(s) initially chosen by the customer.
GENERAL DUTIES:
- Keep the store tidy and clean, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
- Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
- Share your skills and expertise with other ambassadors, Hermès Beauty Experts and Head Office.
Education and/or work experience:
- You have at least two years’ higher education in cosmetics sales
- You have at least three years’ successful experience in a cosmetics sales post for a well-known quality house or retailer
Expertise:
- You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
- Fluent English
Personal and environmental presentation:
- You pay close attention to the cleanliness and tidiness of the sales space
- You ensure you are always highly presentable
- Being in direct contact with our customers, you are enthusiastic and have engaging interpersonal skills
- You have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes
- With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness
- You enjoy challenge and the sales environment
- You have a strong team spirit and share your experiences and expertise with enthusiasm
- You are passionate about art and fashion
- You have a good awareness of colour
About the Hermès Group
- A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.- A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.- Contract type:
Regular position
- Country:
United Kingdom
- City:
Edinburgh, Midlothian
- Job:
Sales Development & Retail Support
- Experience:
Minimum 1 year
- Company:
HERMÈS PARFUMS GB LTD
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