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Secure Mental Health Ambulance Care Assistant

4 months ago

Norwich, United Kingdom EMED Group Full time

We have a fantastic opportunity for an Mental Health Care Assistant (Secure Mental Health) to join our amazing new team based in **Norwich**.

We are looking for enthusiastic, care focused individuals, to join our Safe Care Division (Secure Mental Health), if you're passionate about people and feel you want to make a difference then consider a career with us.

Your main responsibility will be supporting the police and other professionals with transporting service users to and from healthcare facilities. This can be carried out alone or as a two
- or three-person team, so it is vital to hold a full UK driving licence. Full training will be provided for this rewarding role.

**Some of the benefits can you expect.**
- ** £24,158 per annum** (based on 40-hour week) with overtime available.
- Full training and induction.
- Set shifts - 4 on, 4 off (covering 24/7, 12-hours per day).
- Discounted high street benefits - Welcome to Blue Light Card
- NEST Pension contributions.
- Apprenticeship opportunities for career development.
- Monthly colleague recognition rewards.
- Access to our employee assistance programmes for wellbeing support.
- Fully funded DBS check.
- Full uniform provided.

**Main Duties:
- Working as part of a team to support the service user on board.
- Taking responsibility for ensuring the vehicle is safely and responsibly driven.
- Assisting service users with challenging behaviour and/or mental health illnesses.
- Supporting challenging service users, who may need physical intervention.
- Working alongside the police and other professionals to transport vulnerable service users between a variety of locations including hospitals, homes and prisons to medical/care settings including A&E, outpatients and hospital wards.
- Liaising with hospital staff and the police on the safe conveyance of the service user to and from places of safety
- Responsible for lifting, securing, and helping service users in and out of the ambulance.
- Handing over of service users to appropriate staff on arrival at treatment centres/hospitals.
- Transfer service users from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/commercial flights.
- Ensuring that the ambulance is kept safe, clean, and tidy.
- Full manual UK driving licence.
- Committed to patient care and the ability to build a rapport with patients.
- An effective communicator and experience of communicating with others in what can often be emotional and difficult circumstances.
- To be a calm, considerate, careful driver, with no more than three penalty points on your license.
- To have a natural flair for team working and collaboration.
- Be physically fit for patient handling, moving and occasionally, patient restraint when required.
- Able to problem solve and identify keys changes in patients’ behaviour whilst working demanding situations.

**About Us**:
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.