Specialist Customer Services Representative

4 weeks ago

Neston, United Kingdom Cheshire West & Chester Full time

**Specialist Customer Services Representative**:
To deliver an efficient and effective library, information and advice service to the public and to support the Team leader, Lead Librarians, Locality Librarians, Community Librarians, in providing efficient and effective solutions to customer queries and requests.

**Organisation**
- Cheshire West and Chester Council

**Location**
- Neston

**Job Category**
- Environmental and Public Services

**Grade**
- CWAC NJC - Grade 4

**Salary Min**
- £21,189 pro rata per annum

**Salary Max**
- £21,968 pro rata per annum

**Hours per week**
- 26.75

**Weeks per year**
- 52.143

**Employment Type**
- Fixed Term

**Closing Date**
- 02/04/2023

**Ref No**
- W2583

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community-driven library service. You will assist in the delivery of a comprehensive range of excellent customer focused services, promoting the aims of the library service.

You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.

Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading.

Are you team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service?

If so, we are looking to recruit a Specialist Customer Services Representative to fill a position at Neston Library. This is a 26.75 hour, fixed term position, covering maternity leave.

Pattern of hours:
Specialist Customer Service Representative

Mon

9.30 - 5

Mon

off

Tue

9.30 - 7

Tue

off

Wed

off

Wed

9.30 - 5

Thurs

9.30 - 5

Thurs

9.30 -5

Fri

9.00 - 5

Fri

9.30 - 7

Sat

off

Sat

9.30 - 1

Hours

28.50

Hours

25.00

The contractual work location for this role is listed above however you may be required to work from a range of work locations or sites within the Borough and may also be required to work from home, depending on the needs of the service.

Cheshire West and Chester Council are committed to equality and diversity in employment. Please click the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £9.90 per hour for all contracted hours.

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