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Receptionist

4 months ago

Llandudno, United Kingdom County Hotel Full time

**Job Ref**:BES5501

**Branch**:County Hotel

**Location**:The Promenade, Llandudno

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:8am - 4pm / 2pm - 10pm

**Posted date**:03/06/2024

**Closing date**:05/07/2024

**Who are we?**

Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

**Join our exceptional team**

We are currently looking for exceptional people to join our team and have a great opportunity for a **Receptionist**

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

**Key Responsibilities of the role**:

- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.

**Requirements of the role**:

- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system - we use Opera.

**What do we offer?**
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty

**More about us**:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.

A lovely Victorian hotel offering superb views over the Great Orme, The County Hotel offers guests a warm welcome. Located on the promenade, close to the beach and pier, our Llandudno hotel sits on the seafront with easy access to the natural beauty spots and activities of North Wales - from boat trips and beaches to coasteering and castles. True to the traditional style of Llandudno seafront hotels, County Hotel has retained many of its original Victorian features throughout, creating the perfect atmosphere for rest and relaxation as well as adventure and exploration.

Known for its stunning coastline, North Wales is an area full of beauty, grandeur and heritage - and Llandudno is no exception. The travel writer Bill Bryson described the town as his ‘favourite seaside resort’, and many other people feel similar affection. Perfectly located between two beloved beaches - the popular North Shore and the more peaceful sand dunes of West Shore
- Llandudno offers a full selection of modern shops and activities, while still managing to maintain its historic charm.

For the active and adventurous, there is trail-riding, white-water rafting and zip-wires. If you prefer your outdoors a little more relaxed, North Wales also has wonderful villages, tea-rooms, castles and nostalgia at the Great Little Trains of Wales. The views alone - of Snowdonia, Anglesey and the ocean - always make a visit to Llandudno worthwhile. Take a look at our local area guide to learn more.

A stay at the County Hotel places you right at the centre of a famous beach resort. The hotel has 100 rooms, offering unrivalled sea views in single, twin, double and family rooms. Bedrooms include all the best modern comforts, including an en-suite bathroom, Wi-Fi and a flatscreen TV.