Resolution & Welfare Officer

1 week ago

Liverpool, United Kingdom Marston Group Limited Full time

Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector.

Here at Engage Services everyone is welcome. We have an inclusive workforce, and we offer self-employed opportunities whoever you are, wherever you work and whatever you do. We are also bronze award holders of the Armed Forces Covenant.

**Engage are leading the industry with a pioneering new, self-employed, role, combining skills to make a hybrid agent who will be trained as a Resolution Officer and/or Customer Welfare Agent. All training and support will be provided, free of charge, for long-term progression. This exciting role will give flexibility and variety with everyday being different.**

**About the Role**:
Are you frustrated with having to perform the same routine tasks day after day?

Are you looking for a role that offers variety, the opportunity to learn new skills, and the opportunity to earn a very generous remuneration package as a self-employed agent?

**Congratulations, you’ve just found it**

We are Engage Services, and we offer high quality field services to a range of blue-chip organisations in the utility and public sectors. We put TCF (Treating Customers Fairly) at the heart of everything we do. To ensure our continued success we rely on the people who work for us, and this is where you come in.

**Resolution Officer**: Visiting people, many who are vulnerable, and resolving utility arrears issues preventing their involvement of further collection activity.

**Customer Welfare Agents**: In line with our commitment to TCF, you will be visiting and helping vulnerable People on behalf of our Utility clients. These customers are in danger of Self-Disconnection or may have personal or financial vulnerabilities that affect their ability to pay their bills.

What makes working for Engage Services so special? Well apart from the financial benefits, we believe that people perform at their best when they are offered opportunities to grow beyond a single skill set. So, we provide upskilling opportunities for agents, who wish to do so, to become Warrant officers and Locksmiths.

**Requirements for the Role**
- A full driving licence (not always required in central London areas)
- A ULEZ compliant vehicle (If working in the London ULEZ zone)
- A clean DBS
- A healthy credit history (we will consider adverse circumstances where arrangements have been entered to)
- Good organisation and time and route planning skills
- Communicate effectively and professionally with all customers and clients.
- To work effectively and professionally within the policies, procedures, aims objectives and philosophy of the company.
- Proactively work towards all targets set.
- Identify and appropriately deal with all disputes in line with procedure.
- Be receptive and open to coaching and feedback to enhance performance delivery.

**Benefits**:

- Flexibility: Work as many days as you want, at a time that suits your lifestyle. (Client hours of business allowing) **Ideal for retired professionals and working Mums.**:

- Guaranteed daily rate + potential to increase earnings through commissions.
- Free Training and continuous support provided.

**On completion of training**:
**Daily fees between £120-£150 depending on experience and skills.**

**Job Types**: Self-Employed

Schedule:

- Monday to Friday
- Weekends availability
- Times: flexible, as long as they fit within client business hours.

Work Location: UK wide work available. (Work is allocated in a pre-agreed postcode area)

**Job Types**: Part-time, Full-time

**Salary**: £120.00-£150.00 per day

Schedule:

- Monday to Friday
- Weekend availability

Licence/Certification:

- Driving Licence & own vehicle (required)

Work Location: On the road

  • Welfare Officer

    1 week ago

    Liverpool, United Kingdom Study Group Full time

    **Contract type**: Full Time (37.5 hours per week) - Fixed Term (31/08/2024) **Location**: Liverpool John Moores University International Study Centre **Salary**: up to £25,459.20 per annum **JOB OVERVIEW** Our Liverpool John Moores University (LJMU) International Study Centre is looking for a Welfare Officer (with safeguarding responsibilities) to work...

  • Welfare Officer

    3 weeks ago

    Liverpool, United Kingdom Study Group Full time

    **Contract type**:Part Time (18.75 hours per week), Fixed Term until 30/08/2024 **Location**:Liverpool John Moores University International Study Centre **Salary**:up to £12,000 per annum (£24,000 FTE) **JOB OVERVIEW** Our Liverpool John Moores University (LJMU) International Study Centre is looking for a Welfare Officer to work with the academic and...

  • Welfare Officer

    4 weeks ago

    Liverpool, United Kingdom Study Group Full time

    **Contract type**:Full-time (37.5 hours per week), Permanent **Location**:Liverpool John Moores University International Study Centre **Salary**:up to £25,459 per annum Our Liverpool John Moores University (LJMU) International Study Centre is looking for a Welfare Officer to work with the academic and student experience teams to create and sustain a high...

  • Welfare Officer

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Study Group Full time

    Contract type:Full-time (37.5 hours per week), PermanentLocation:Liverpool John Moores University International Study CentreSalary:up to £25,459 per annumOur Liverpool John Moores University (LJMU) International Study Centre is looking for a Welfare Officer to work with the academic and student experience teams to create and sustain a high level of...

  • Customer Resolution Officer

    1 week ago

    Liverpool, United Kingdom Prima Group Full time

    Customer Resolution Officer An exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People . As a Customer Resolution Officer you will be providing a...

  • Customer Resolution Officer

    1 week ago

    Liverpool, United Kingdom Prima Group Full time

    Customer Resolution OfficerAn exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People .As a Customer Resolution Officer you will be providing a...

  • Customer Resolution Officer

    7 days ago

    Liverpool, United Kingdom Prima Group Full time

    Customer Resolution Officer An exceptional opportunity has arisen to join one of North West’s leading housing associations.Before applying for this role, please read the following information about this opportunity found below.Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are...

  • Education Welfare Officer

    2 weeks ago

    Liverpool, Liverpool, United Kingdom MLK Education Search Full time £32,000 - £35,000

    Job Description Education Welfare Officer Education Welfare Officer Responsibilities:Monitoring and Consultation:Implement a program for regular monitoring of school attendance. Consider various actions and alternatives, recommending implementation based on relevant legislation and DfE guideline. Develop in-school programs to enhance the attendance of...

  • Customer Resolution Officer

    7 days ago

    Liverpool, United Kingdom Prima Group Full time

    Customer Resolution OfficerAn exceptional opportunity has arisen to join one of North West s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People .As a Customer Resolution Officer you will be providing a...

  • Customer Resolution Officer

    7 days ago

    Liverpool, United Kingdom Prima Group Full time

    Customer Resolution OfficerAn exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People .As a Customer Resolution Officer you will be providing a...

  • Customer Resolution Officer

    1 week ago

    Liverpool, United Kingdom Prima Group Full time

    Customer Resolution OfficerAn exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People .As a Customer Resolution Officer you will be providing a...

  • Progress and Welfare Officer

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Study Group Full time

    Contract type: Part-time hours per week), Fixed Term until 31/08/2023Location: Liverpool John Moores University International Study CentreSalary:up to £24,000 per annum (FTE)JOB OVERVIEWThis role will involve supporting students through their whole student journey from induction through to progression into the University, so if you are passionate about...

  • Resolution Officer

    2 weeks ago

    Liverpool, United Kingdom North West Ambulance Service NHS Trust Full time

    An exciting opportunity has arisen to become an integral member of the Resolution Team, managing complex complaints from our patients and service users, and providing support and supervision throughout the team. We are committed to providing the required knowledge and skills to either start or continue your development in this field of complaint handling...

  • Customer Resolution Officer

    2 weeks ago

    Liverpool, United Kingdom Riverside Group Full time

    Job Title: Customer Resolution OfficerContract Type: Permanent Salary: £35,276.24 per annum (£38,803.86 is achieved after 12 months successful performance in the role)Working Hours: Full time, 35 hours per week Working Pattern: Monday – Friday, Hybrid Location: Liverpool, Speke Estuary Boulevard If you share our values and are excited about making a...

  • Lunchtime Welfare Assistant

    2 weeks ago

    Liverpool, United Kingdom Carleton House Preparatory School Full time

    **Carleton House Preparatory School - School Welfare Assistant** Carleton House Pay Scale 2 Permanent Contract Actual salary **£4,122.24** 8 hours per week term time (37 weeks per year) Monday - Thursday: 11.40am - 1.15pm Friday: 11.40am - 1.20pm Start Date: As soon as possible Are you passionate about supporting the well-being of children and...

  • Education Welfare Officer

    2 weeks ago

    Greater Liverpool, United Kingdom MLK Education Search Full time

    Education Welfare OfficerLiverpool£32, ,000 SalaryWant to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.MLK Search are seeking an enthusiastic and experienced educational Educational Welfare Officer.The Opportunity:Education Welfare Officer Responsibilities:Monitoring and...

  • Trust Education Welfare Officer

    4 weeks ago

    Liverpool, United Kingdom St Joseph Catholic Multi Academy Trust Full time

    _**We are looking for a TRUST EDUCATION WELFARE OFFICER to support our Multi-Academy Trust schools based in and around Liverpool.**_ - **FTE salary Grade 5 - £27k - £31k**_ - **Full time, term time plus 4 weeks**_ We are seeking an individual who is positive and enthusiastic and wants to support our mission of transforming children's lives. The Trust...

  • Complaint and Early Resolution Officer

    4 weeks ago

    Liverpool, United Kingdom The Riverside Group Full time

    Job Title : Complaint and Early Resolution Officer Contract Type : Permanent Full time : 35 hours per week **Salary**: £26,125 Working Pattern :Monday-Friday Hybrid Location :Liverpool Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care...

  • Pastoral Welfare Officer

    2 weeks ago

    Liverpool, United Kingdom Teaching Personnel Full time

    I have had an exciting opportunity as a Pastoral Welfare Officer become available at a Primary School in the L24 postcode for a role that has recently become available. This role is newly introduced, and so the school are looking for an educator with relevant experience across several key areas. Key Information:Contract Type: Temporary-Permanent, School...

  • Trust Education Welfare Officer

    1 month ago

    Liverpool, Liverpool, United Kingdom St Joseph Catholic Multi Academy Trust Full time

    We are seeking an individual who is positive and enthusiastic and wants to support our mission of transforming children's lives.The Trust Education Welfare Officer works in partnership with academies to support children and their families, putting the child first when school attendance is a concern. You will work alongside relevant academy staff members to...