Resolution & Welfare Officer

5 months ago

Liverpool, United Kingdom Marston Group Limited Full time

Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector.

Here at Engage Services everyone is welcome. We have an inclusive workforce, and we offer self-employed opportunities whoever you are, wherever you work and whatever you do. We are also bronze award holders of the Armed Forces Covenant.

**Engage are leading the industry with a pioneering new, self-employed, role, combining skills to make a hybrid agent who will be trained as a Resolution Officer and/or Customer Welfare Agent. All training and support will be provided, free of charge, for long-term progression. This exciting role will give flexibility and variety with everyday being different.**

**About the Role**:
Are you frustrated with having to perform the same routine tasks day after day?

Are you looking for a role that offers variety, the opportunity to learn new skills, and the opportunity to earn a very generous remuneration package as a self-employed agent?

**Congratulations, you’ve just found it**

We are Engage Services, and we offer high quality field services to a range of blue-chip organisations in the utility and public sectors. We put TCF (Treating Customers Fairly) at the heart of everything we do. To ensure our continued success we rely on the people who work for us, and this is where you come in.

**Resolution Officer**: Visiting people, many who are vulnerable, and resolving utility arrears issues preventing their involvement of further collection activity.

**Customer Welfare Agents**: In line with our commitment to TCF, you will be visiting and helping vulnerable People on behalf of our Utility clients. These customers are in danger of Self-Disconnection or may have personal or financial vulnerabilities that affect their ability to pay their bills.

What makes working for Engage Services so special? Well apart from the financial benefits, we believe that people perform at their best when they are offered opportunities to grow beyond a single skill set. So, we provide upskilling opportunities for agents, who wish to do so, to become Warrant officers and Locksmiths.

**Requirements for the Role**
- A full driving licence (not always required in central London areas)
- A ULEZ compliant vehicle (If working in the London ULEZ zone)
- A clean DBS
- A healthy credit history (we will consider adverse circumstances where arrangements have been entered to)
- Good organisation and time and route planning skills
- Communicate effectively and professionally with all customers and clients.
- To work effectively and professionally within the policies, procedures, aims objectives and philosophy of the company.
- Proactively work towards all targets set.
- Identify and appropriately deal with all disputes in line with procedure.
- Be receptive and open to coaching and feedback to enhance performance delivery.

**Benefits**:

- Flexibility: Work as many days as you want, at a time that suits your lifestyle. (Client hours of business allowing) **Ideal for retired professionals and working Mums.**:

- Guaranteed daily rate + potential to increase earnings through commissions.
- Free Training and continuous support provided.

**On completion of training**:
**Daily fees between £120-£150 depending on experience and skills.**

**Job Types**: Self-Employed

Schedule:

- Monday to Friday
- Weekends availability
- Times: flexible, as long as they fit within client business hours.

Work Location: UK wide work available. (Work is allocated in a pre-agreed postcode area)

**Job Types**: Part-time, Full-time

**Salary**: £120.00-£150.00 per day

Schedule:

- Monday to Friday
- Weekend availability

Licence/Certification:

- Driving Licence & own vehicle (required)

Work Location: On the road

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