Receptionist

**Brief Overview of the Position**:
To ensure all guests of the hotel and restaurant are looked after to the highest standard from the moment they book until they check out - and everything in between. Every guest or customer of the hotel to receive a warm welcome and a happy smile. **This position is 5 days in 7 shift pattern, including weekends and evenings.**

**Duties**
- Greet and welcome guests & visitors in a professional, friendly and helpful manner to create a seamless and memorable experience.
- Making reservations accurately using hotel system.
- Deal with any guest enquiries or issues efficiently and courteously..
- Check-out guests accurately and expediently.
- Ensure all monies are accounted for.
- Promptly communicate any relevant information to relevant departments in relation to customers’ requirements.
- Answer and direct phone calls to the appropriate person or department
- Provide general administrative and clerical support, including data entry, filing, and photocopying
- Schedule appointments and maintain appointment calendars
- Assist with organizing and coordinating meetings and events
- Manage incoming and outgoing mail and packages
- Maintain a clean and organized reception area

**Skills & Aptitudes**
- Proven experience as a receptionist
- Experience in the hospitality industry preferred
- Flexible and adaptable, calm under pressure.
- Proactive in dealing with customers' queries or problems.
- Excellent time management skills.
- Ability to work as part of a team with a positive a ‘can do’ attitude and an eye for detail.
- Reliable, punctual and well presented.
- Always present an empathetic and professional demeanour.
- Excellent clerical and administrative skills
- Proficient in computerized systems, including data entry and Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent phone etiquette and communication skills
- Professional appearance and demeanor

Reference ID: PHR

**Job Types**: Full-time, Permanent

**Salary**: From £11.50 per hour

Expected hours: 40 per week

Reference ID: PHR