Product Support Operator
6 months ago
**Simplytrak Ltd**
**Product Support Operator**
Are you passionate about technology, with a knack for troubleshooting and providing excellent customer support? If so, Simplytrak Ltd is seeking a skilled and motivated Product Support Operator to join our dynamic team. As a leading provider of fleet management and telematics solutions, we are dedicated to delivering top-quality products and exceptional customer service to our clients.
**Responsibilities**
- Conduct remote diagnostics escalating issues to the appropriate teams when necessary.
- Collaborate with the product development team to provide valuable feedback from customers regarding product improvements or new feature requests.
- Stay up-to-date with the latest product updates, features and industry trends to better support customers and enhance their overall experience
**Requirements**:
- Experienced in customer support
- Excellent problem-solving skills with the ability to think analytically and troubleshoot technical issues effectively
- Strong verbal and written communication skills, with the ability to convey information clearly and concisely
- Customer-orientated mindset with a strong commitment to providing outstanding customer support
- Able to work under pressure
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Flexibility to work occasional weekends to accommodate customer needs
**Benefits**:
- 28 days holiday (25 days increasing to 28 days after length of service)
- Your Birthday off
- 3pm Friday finish
- Bupa employee assistance for you and your family 24/7
- £250 Employee referral bonus
- Employee of the quarter award
- Free Perkbox account - with 50 monthly flexi points to spend on us Giving you 24/7 access to over 4,000 perks/benefits plus mindfulness, meditation and easy to follow HIIT & fitness videos
- Free entry into a quarterly draw to win a long weekend in Portugal - with 3 extra days holiday
- Regular team events
- Great scope for career progression
Join our team and become part of a company that values innovation, teamwork and customer satisfaction.
We offer a competitive salary package, ongoing training and development opportunities and a supportive work environment.
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Market Weighton, YO43 3EF: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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